Tier 1 Client Technical Representative - Health (Remote)

Job Description

As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products.

You'll have opportunity to:

• Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
• Troubleshoot issues related to the Patient Access Curator platform.
• Troubleshoot complex payer issues.
• Small to medium size project management and oversight.
• Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
• Work with clients through support cases, email, and telephone and meet with them to resolve issues.
• Determine the severity and scope of issues, inquiries, and requests.
• Manage and troubleshoot client and user payer configurations.

Qualifications

• Bachelor's degree in business, healthcare management, or a related field is beneficial
• 2+ years experience in the healthcare IT industry
• Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
• Analytical with Experience providing detailed troubleshooting and resolutions to users
• Flexibility to manage unforeseen situations outside of the agent's control.
• Patience in handling repetitive customer support issues.
• Prioritize and differentiate important tasks from urgent ones.
• Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
• Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.