Manager - Consumer & Retail Banking Digital Products (FSI)

Job Description

As a Manager supporting our Consumer & Retail Banking practice, specializing in digital transformation. This role will lead client engagements focused on designing, building, and scaling digital banking experiences across channels (mobile, web, and embedded finance). 

The ideal candidate combines strong product management capabilities with consulting experience and deep knowledge of retail banking (e.g., deposits, lending, payments, customer experience). You will work with leading financial institutions to transform their digital offerings, enhance customer engagement, and support growth of client accounts. 

Responsibilities 

In this role, you are expected to: 

• Demonstrate Digital Banking Product & Service Expertise: Bring strong working knowledge of digital banking products and capabilities within consumer and retail banking, including mobile and online banking, digital account opening, deposits, payments, cards, lending, customer servicing, authentication, fraud prevention, disputes, alerts, notifications, and self-service journeys. 

• Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations, including checking and savings, debit and credit cards, bill pay, ACH, wires, complaints, disputes, transaction monitoring, and customer support. 

• Translate Product & Technology Concepts into Business Solutions: Explain digital banking product, technology, and operational concepts in a clear and practical way for business, product, operations, technology, risk, compliance, and customer experience stakeholders. 

• Assess Integration with the Broader Banking Ecosystem: Identify how digital banking capabilities connect with core banking systems, payment rails, , CRM, contact center tools, fraud and identity platforms, data and reporting environments, controls, and legacy technology infrastructure. 

• Navigate Regulatory, Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking, including custody, recordkeeping, compliance, operational risk, third-party risk, data privacy, resiliency, and governance expectations.  

• Shape Client Solutions & Delivery Approaches: Support clients in defining digital banking product strategies, use cases, business cases, implementation roadmaps, vendor or platform considerations (e.g., Alkami, Bakebase, nCino, Terafina, Fiserv, Plaid, FIS, etc.), pilot design, testing approaches, and adoption plans. 

• Support Business Development: Support management with expansion of client opportunities through account knowledge, cross-selling, proposal development, commercial discussions, and relationship building across new and existing clients. 

• Coach & Develop Teams: Supervise, mentor, and evaluate consultants and managers, set clear goals, provide feedback, address team challenges, and contribute to recruiting and capability-building efforts. 

• Contribute to Firm Leadership: Share knowledge and best practices, support internal initiatives, represent Sia externally, and serve as a role model for consultants through professionalism, ownership, and leadership by example. 

Qualifications

These qualifications are intended to reflect what may help a candidate succeed as an Manager at Sia. We recognize that candidates may not meet every qualification listed, and we encourage you to apply if you are excited about the role, eager to learn, and believe you can contribute to our teams and clients. 

• Education: Bachelor’s degree in Finance, Business or Engineering or a related field; master’s degree preferred.  

• Relevant Experience: 7+ years of relevant work experience in management consulting or industry in Consumer/Retail Banking or relevant roles in Financial Services, including Payments, Cards, Lending, Customer Servicing, and Deposits. 

• Direct, working knowledge of digital banking products, services, and vendor solutions, with experience applying that knowledge across consumer banking customer journeys, operations, risk, compliance, technology, and servicing functions. 

• Strong understanding of the digital banking technology ecosystem, including leading solution providers such as Alkami, Backbase, nCino, Terafina, Fiserv, Plaid, FIS, and related vendors across digital banking platforms, core banking, origination, data connectivity, and customer engagement. 

• Sales & Business Development: Proven ability to support new business opportunities by identifying client needs, developing relationships, shaping consulting solutions, and converting opportunities into sold work through proposal development and communication. 

• Consulting Skillset: Strong communication skills, analytical thinking, attention to detail, ownership, teamwork, intellectual curiosity, and a willingness to learn in a fast-paced, client-facing environment.  

• Location and Travel: Based in or near the New York or Charlotte with the ability to commute to client sites within the metro area as required and occasional travel across US and Canada.  

• Work Authorization: Eligible to work in the United States without current or future sponsorship requirements.  

Additional Information

Compensation & Benefits 

We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. 

Competitive Compensation 

• Annual Base Salary Range: $129,500 - $147,500, commensurate with experience and qualifications

• Annual performance based discretionary bonus 

Robust Health Coverage 

• 3 Medical plans  

• Dental and Vision  

• Life, AD&D and other voluntary insurance  

Tax-Advantaged Accounts 

• 401K retirement plan 

• 4% matching and 100% vested upon enrollment 

• Health Savings Account (HSA) 

• Flexible Spending Account (FSA)  

• Health, Dependent Care, Commuter 

Family Friendly Benefits  

• 100% paid parental leave for all new parents with eligible tenure 

• Building Healthy Families program if enrolled through Medical plan 

Time Off to Recharge 

• Generous Paid Time Off (PTO) policy 

• 9 company holidays plus 1 floating holiday  

Extras that Make Life Easier 

• College savings and student loan repayment assistance 

• Monthly cell phone stipend 

• Access to wellness programs at no cost if enrolled through Medical plan, including: 

  • Gym membership reimbursement 

  • LiveHealth Online virtual care 

  • Personalized support from a Well-being Coach  

• Employee Assistance Program at no cost 

  • Free confidential counseling and emotional support services  

  • On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management)  

Our Commitment To Diversity

At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information. 

Hybrid Workplace Guidelines

Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations—New York City, Charlotte, Seattle, and San Francisco are expected to live within a reasonable commuting distance and attend the office at least three days or more per week. For applicants in other markets, including those without a local office, we offer more flexible in-person requirements to accommodate your location. 

Work Authorization & Sponsorship 

At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H1-B visa, F-1/OPT) or STEM OPT, TN, etc).

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.