Job Description

ServiceNow is seeking a Group Vice President (GVP), Americas Field Marketing to lead marketing strategy and execution across the AMS . This is a field marketing leadership role at its core — owning pipeline contribution, Sales alignment, and the regional marketing programs that move accounts and buying groups from awareness to action.

The GVP is a strategic thinker who brings the operational rigor to convert insight into execution. They know how to set priorities across a large, complex region — identifying where marketing investment will have the greatest commercial impact and making the sequencing decisions that reflect both market opportunity and Sales urgency.

A critical part of the role is knowing how to leverage the resources available within ServiceNow's Integrated Marketing (IM) program — understanding when global buying group campaigns are the right activation vehicle for AMS accounts, how to localize them for maximum relevance in market, and when local programs need to fill the gaps IM does not cover. The GVP brings the field perspective that makes global programs work better, and the judgment to know which lever to pull when.

What This Role Requires:

Field Marketing Leadership - Own the AMS marketing strategy and pipeline contribution. Set priorities across a complex region. Lead a direct team aligned to AMS Sales leadership and drive execution with accountability and speed.
Strategic Prioritization - Identify where marketing will have the greatest commercial impact across AMS. Make the sequencing and investment decisions that reflect account opportunity, Sales priority, and pipeline need — and measure what matters.
Influence Without Authority - Build the relationships and credibility to mobilize global functions — including Integrated Marketing, Creative, Digital, and Operations — in service of AMS commercial outcomes. Earn alignment through insight and follow-through, not formal authority.
Transformational Leadership - Lead the AMS team through working faster, smarter, and more agile in an AI-native marketing environment. Champion centralized Marketing AI priorities within the region — modeling the change and building team capability to sustain it.

Key Responsibilities:

AMS Marketing Strategy & Pipeline Ownership

Own the AMS marketing strategy — setting regional priorities that reflect commercial opportunity, Sales urgency, and account-level pipeline need across North America, Latin America, and Canada
Drive pipeline creation and acceleration through buying group engagement - translating pipeline targets into a clear investment thesis and activation plan across AMS segments and sub-regions.
Make prioritization decisions with rigor — identifying where marketing will move the needle on pipeline and revenue, and where it will not, and allocating resources accordingly
Align marketing strategy to AMS Sales leadership priorities: build deep working relationships with Sales leaders and ensure the field marketing team functions as an integrated extension of the commercial motion
Lead regular pipeline and performance reviews with Sales and marketing leadership; own the AMS marketing contribution narrative with honesty and data

Leveraging Integrated Marketing for AMS Impact

Understand the Integrated Marketing program deeply — know which global buying group campaigns are available, what accounts and personas they are designed to engage, and where they are the right activation vehicle for AMS priorities
Make smart decisions about when to deploy IM campaigns within AMS versus when local programs are needed; avoid duplication, sequence intelligently, and maximize the return on global investment within the region
Localize global IM programs for AMS relevance — adapting messaging, timing, channel mix, and account targeting to reflect regional buyer dynamics, competitive context, and Sales priorities
Serve as the AMS field voice into the IM program: bring market intelligence and account feedback that helps global campaigns land better, and advocate for AMS requirements in IM planning cycles
Measure the pipeline impact of IM-activated programs in AMS and use those results to inform future localization and prioritization decisions

Local Activation Team Leadership

Lead a direct local activation team organized in alignment with AMS Sales coverage — ensuring every marketer has clear account and seller partnerships and is executing against a pipeline-oriented activation plan
Set expectations, operating cadences, and performance standards for the team; hold a high bar for execution quality, speed, and accountability
Direct the design and execution of regional programs — executive engagement events, account-based activations, field campaigns, and pipeline acceleration plays — in close partnership with Sales and Customer Success
Build team capability in strategic prioritization, data-driven decision-making, and AI-native working practices; develop marketers who can operate effectively in a fast-moving, matrixed environment

AI Transformation: Champion Centrally, Enable Locally

Champion centralized Marketing AI transformation priorities within AMS — connecting the team to the enterprise tools, platforms, and working models being built at the global level
Lead the AMS team through the practical shift to AI-native ways of working: faster content creation, smarter account targeting, more agile program iteration, and better measurement — all enabled by AI tools the team actually uses
Model AI fluency in daily work; establish the expectation that working smarter through AI is a professional standard across the team, not an individual choice
Surface adoption barriers and real-world feedback to the central Marketing transformation team; help the enterprise understand what is gaining traction in the field and what is not

Influence & Cross-Functional Alignment

Build productive partnerships with Global IM, Creative, Digital, Marketing Operations, and Partner Marketing — mobilizing global resources in service of AMS outcomes without direct authority over those functions
Navigate the matrixed organization with clarity: know when to align, when to advocate, and when to escalate; resolve competing priorities without creating organizational friction
Engage regularly with senior customer and prospect stakeholders in support of executive engagement and pipeline acceleration programs

Measurement & Operational Discipline

Define the right metrics for AMS marketing - covering leading indicators (account engagement, buying group reach, program activation) and lagging outcomes (pipeline progression, Stage 5+ conversion, mature pipeline coverage).
Build dashboards and reporting cadences that give Sales leadership and the SVP clear visibility into marketing's contribution to AMS pipeline and revenue
Drive a culture of accountability: set expectations, review results with transparency, and adjust rapidly when programs are not delivering
Apply budget discipline — prioritize investments that produce measurable pipeline impact and make clear-eyed decisions about where to stop spending

Qualifications

Required

15+ years of progressive B2B marketing experience, with significant tenure in field marketing or regional marketing leadership at a global enterprise technology company
Demonstrated track record of owning and driving pipeline as a primary marketing accountability — not just program execution
Strong experience in account-based marketing, buying group engagement strategies, and localizing global campaigns for regional market impact
Proven ability to set strategic priorities across a large, complex region and translate them into a clear, measurable activation plan
Demonstrated success leading through influence in matrixed organizations — building alignment with global functions and Sales leadership without direct authority
Experience leading teams through organizational transformation and operating model change, with measurable adoption and performance outcomes
Fluency with AI-powered marketing tools and the ability to model and enable AI-native working practices across a distributed team
Strong executive presence and communication skills; able to engage senior Sales leaders, global peers, and external stakeholders with credibility
Financial discipline and data-driven decision-making; comfortable making prioritization calls based on pipeline contribution and ROI data

Preferred

Experience within a ServiceNow, Salesforce, SAP, Oracle, Microsoft, or comparable global enterprise platform environment
Familiarity with ServiceNow's platform value proposition and competitive landscape

How Success Is Measured:

Success in this role is primarily measured by pipeline contribution and Sales alignment, supported by indicators of program quality and team effectiveness:

Pipeline creation, progression, and buying group coverage vs. AMS targets - tracked and reviewed quarterly
Quality and pace of mature pipeline coverage across AMS priority accounts and buying groups
Sales leadership satisfaction with marketing alignment, responsiveness, and program impact
Effectiveness of IM program localization — measured by account engagement lift and pipeline contribution from globally activated campaigns in AMS
Local activation team execution quality: program delivery speed, account coverage, and Sales partner feedback
AI working practice adoption across the AMS team
Budget efficiency: spend-to-pipeline ratio and program ROI

For positions in this location, we offer a base pay of $283,600 - $482,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Group Vice President, Americas Field Marketing

Job Description

Qualifications

Additional Information

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