Localisation Operations Coordinator

Job Description

Localization Operations Coordinator (Temp)

As a Localization Operations Coordinator, you will play a critical role in supporting the execution of Balsam Brands' multilingual content workflows. You will serve as the first line of defense for localization quality, ensuring content is ready for translation, workflows are followed, files are processed accurately, and projects move efficiently from intake through delivery.

This role is highly detail-oriented, process-driven, and execution-focused. You will partner closely with Localization Project Managers, cross-functional stakeholders, and external language vendors to ensure on-time delivery, content quality, workflow compliance, and accurate reporting. During peak seasonal periods, you will help identify and resolve upstream content issues before they enter the localization process, reducing downstream rework and improving operational efficiency.

This is a 4-month, full-time, temporary position is located in Dublin, Ireland and is expected to work in a hybrid model, which includes three days in-office.

To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed during the interview process.

What you’ll do:

Localization Workflow Administration

• Create and set up projects within Jira and other internal workflow tools
• Prepare, organize, and maintain source files for translation
• Ensure accurate file naming conventions, folder structures, and version control practices
• Assign localization tasks to external language vendors
• Maintain project tracking tools, dashboards, and status updates

Intake Quality & Content Evaluation

• Review incoming content for completeness, formatting, editability, and adherence to localization requirements
• Perform English-language quality checks, including spelling, grammar, and content accuracy reviews
• Validate language variant requirements (e.g., French Canadian vs. French France, German regional variants)
• Evaluate content for geo-relevance and suitability for target markets
• Conduct trademark and legal compliance pre-checks using established guidelines
• Log intake issues and communicate required revisions to stakeholders
• Confirm Ready-for-Translation (RFT) status and maintain supporting documentation

Vendor Coordination & Delivery Support

• Coordinate job assignments with external language vendors
• Communicate project timelines, deadlines, and delivery expectations
• Follow up on incomplete or delayed deliverables
• Collect, review, and verify returned translation files
• Maintain vendor contact information and workflow documentation

File Handling & Localization Processing

• Perform file preparation and formatting activities across multiple content types
• Upload and download content through localization and internal business systems
• Conduct quality checks for formatting, completeness, and terminology compliance
• Support content reintegration into designated platforms and systems
• Ensure localized assets are delivered to appropriate stakeholders and markets
• Support post-localization version control and staging validation activities

Quality Assurance, Reporting & Continuous Improvement

• Conduct localization quality assurance (LQA) and content validation checks across platforms and assets
• Escalate quality concerns, risks, and workflow issues to Localization Project Managers
• Maintain accurate project tracking and status reporting
• Monitor turnaround times, project volume, and workflow metrics
• Support weekly reporting, workload analysis, and operational reviews
• Maintain localization issues logs and documentation
• Compile monthly intake quality metrics and reporting for business stakeholders
• Monitor intake pipelines and proactively identify schedule risks or bottlenecks

What you bring to the table:

• 2 years of experience in localization operations, project coordination, content operations, translation management, or a related operational role
• Experience supporting cross-functional workflows and managing multiple concurrent projects in a fast-paced environment
• Strong organizational skills with exceptional attention to detail and process discipline
• Experience working with project management systems such as Jira, Asana, Workfront, or similar workflow tools
• Ability to manage large volumes of files, documentation, and operational tasks with a high degree of accuracy
• Strong written and verbal communication skills with the ability to coordinate effectively across stakeholders and external vendors
• Experience working with localization, translation, content management, or digital production workflows is preferred
• Comfortable analyzing operational data and producing reports, metrics, and process documentation
• Proficiency with Microsoft Office and Google Workspace applications, particularly Excel/Sheets
• Ability to identify process improvements and contribute to operational efficiency initiatives
• Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions
• Bachelor's degree or equivalent professional experience preferred

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: balsamhill.com

• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Competitive compensation, including a cash-based incentive plan
• Company contributions toward private healthcare coverage
• Company pension and employer contributions
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Annual continuous learning benefit up to €1,100 per person, per fiscal year
• Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
• Access to mental health and wellness perks
• Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

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