Head of Transformation - Oldbury

Job Description

To strategically lead, define, and execute the business transformation agenda across the entire organisation, focusing on doing the right things for customers and colleagues while driving significant, measurable improvements in operational performance, customer experience, and strategic growth. This role is pivotal in translating the company's vision into a cohesive, managed portfolio of programmes and projects, ensuring successful realisation of benefits.

Key Tasks/Areas of Responsibility

• Transformation Strategy & Roadmap: Design, own, and continually refine the end-to-end organisational transformation roadmap in close partnership with the Strategy & Transformation Director and executive stakeholders.

• Portfolio Management: Oversee the central Transformation Management Office function, ensuring robust governance, reporting, risk management, and resource allocation across all major change initiatives.

• Delivery Leadership: Directly manage the team of Transformation Office Manager, five Programme Managers, and Change Lead, providing leadership, direction, and coaching to ensure high-quality delivery of complex, multi-year programmes.

• Stakeholder Management: Act as the primary interface between the transformation team and Executive Leadership, ensuring clear, consistent communication regarding programme status, risks, and benefits realisation.

• Financial & Benefits Tracking: Rigorously manage the transformation budget and establish frameworks for tracking, validating, and reporting the financial and non-financial benefits delivered by the transformation portfolio.

• Change & Cultural Adoption: Champion effective change management strategies to ensure that new processes, technologies, and operating models are adopted and embedded successfully across the organisation.

• Cultural Leadership: Foster a proactive, continuous improvement culture that embraces change and strategic thinking across the business.

• Customer & Colleague Focus: Ensure all transformation initiatives are designed and executed with a primary focus on doing the right things for customers and colleagues.

• Strategic Input: Contribute to the broader organisational strategy, acting as a trusted advisor to senior leadership on strategic planning and execution challenges.

• Industry Expertise: Ensure the transformation office maintains up-to-date knowledge of industry best practices, methodologies, and technologies in organisational change and programme delivery.

• Third-Party Management: Manage supplier relationships and external consultants engaged in transformation activities.

• Monitor the Health & Safety performance for their area of responsibility

• Support the Directors to achieve a positive Health and Safety Culture encouraging and supporting continuous improvement

• Work collaboratively with the Health and Safety Team to ensure that DPD meets its statutory health and safety obligations

• Follow the appropriate emergency response procedure to deal with incidents that involve relevant authorities where required, and liaise with such authorities in relation to investigations.

Additional Information

Remuneration and Benefits

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme, based on individual and company targets and Private Medical Insurance 

As well as this we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today