Transformation Office Manager

Job Description

The Transformation Office Manager is responsible for establishing, leading, and continually improving the organisational frameworks for portfolio, programme, and project delivery. This role ensures the company's change portfolio is strategically aligned, governed effectively, and delivers maximum value against business objectives. The Transformation Office Manager provides oversight of all change initiatives, manages capacity planning, financial tracking, risk management, and ensures adherence to best-practice methodologies and standards across all programmes and projects. This includes a critical focus on developing people with the skills required to support successful execution of the change portfolio.
 

Key Tasks/Areas of Responsibility

• Transformation Office Strategy and Governance: Define, implement, and maintain the Portfolio and Programme Management methodologies, standards, processes, and tools, ensuring they are consistently applied across the organisation.

• Portfolio Management: Oversee the central portfolio of change initiatives, including intake, prioritisation, resource allocation, and benefits realisation tracking to ensure alignment with the overarching corporate strategy.

• Financial and Resource Management: Establish and manage the processes for tracking portfolio spend against budget, forecast resource demand, and manage capacity planning to ensure optimal utilisation of the TMO Analysts and other internal resources.

• Reporting and Insight: Develop and deliver accurate, timely, and insightful portfolio-level reporting to the Head of Transformation and executive stakeholders, highlighting performance, risks, dependencies, and key decision points.

• Risk and Dependency Management: Implement a robust framework for identifying, assessing, managing, and escalating strategic risks and complex cross-programme dependencies that could impact the successful delivery of the portfolio.

• Team Leadership: Lead, mentor, and manage the team of TMO Analysts, fostering a culture of high performance, standardisation, and continuous improvement within the TMO function.

• People and Value Focus: Actively promote and monitor initiatives that align with the strategic goal of doing what matters for customers and colleagues, ensuring relevant metrics and feedback loops are integrated into the portfolio management process.

• Quality Assurance: Conduct stage-gate reviews and assurance activities to ensure programmes and projects comply with governance requirements, quality standards, and predefined milestones.

• Professional Development: Maintain up-to-date knowledge of industry best practices in portfolio, programme, and project management

• Subject Matter Expertise: Act as a central point of contact and subject matter expert for all portfolio governance and delivery queries.

• Strategic Contribution: Contribute to the broader goals of the Strategy & Transformation function.

• Compliance and Standards: Ensure all activities adhere to company policies, legal requirements, and regulatory standards.

   

Qualifications

• Maintain training records for all employees

• Provide adequate and competent supervision to maintain a safe working environment

• Work in collaboration with all business units to meet Health & Safety objectives

• Record all work related accidents, incidents, ill health and hazards in accordance with company policies and procedures

• Assist in investigating accidents and incidents within the workplace

• Co-operate with periodic inspections and audits of the workplace and/or equipment in accordance with legislation and the H&S management system

Additional Information

Remuneration and Benefits

Your package will include an excellent basic salary, company car or cash alternative, attractive bonus scheme, based on individual and company targets and Private Medical Insurance 

As well as this we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today