Reservations Coordinator

Job Description

About the role
We are looking for a detail-oriented and customer-focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings, maximising occupancy, and delivering a seamless pre-arrival experience.
This is a great opportunity for someone with hospitality experience who enjoys working in a fast-paced environment and has a passion for guest service.

This is a Monday to Friday role but we require availability to cover weekends when needed.

Key Responsibilities

• Manage all hotel reservations via phone, email, and online channels
• Ensure all bookings are entered accurately into the PMS system
• Respond to guest enquiries in a timely, professional, and friendly manner
• Assist guests with room availability, rates, and special requests
• Work closely with Front Office and Sales teams to support occupancy and operational needs
• Maintain up-to-date knowledge of hotel products, promotions, and policies

Essential

• Minimum 2 years’ experience in hospitality
• Strong communication skills - both written and verbal
• Excellent attention to detail and organisational skills
• Strong customer service mindset with a positive attitude

Nice to have

• Experience using Opera Cloud (PMS)

Additional Information

Benefits:

• Salary £14.80 per hour.
• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.