Recreation Manager

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Recreation Manager.

The Recreation Manager is responsible for overseeing all recreation and wellness operations within the hotel, including swimming pools, fitness facilities, recreational programs, and guest activities. The role ensures exceptional guest experiences, operational efficiency, safety compliance, team development, and revenue generation while maintaining the highest standards of luxury hospitality.

Key Responsibilities:

• Manage the daily operations of recreation facilities, including pools, fitness centers, and recreational activities
• Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
• Develop and implement operational policies, procedures, and service standards
• Deliver exceptional guest experiences by responding to guest needs and feedback in a timely and professional manner
• Coordinate with Spa, Rooms, Food & Beverage, and other departments to enhance guest engagement and wellness offerings
• Recruit, train, coach, and supervise recreation team members to achieve service excellence
• Prepare departmental budgets, forecasts, and financial reports while controlling costs and maximizing revenue opportunities
• Monitor performance indicators and implement improvements to enhance efficiency and guest satisfaction
• Ensure compliance with all health, safety, emergency response, and regulatory requirements
• Develop innovative recreation, fitness, and wellness programs that align with the hotel's luxury positioning

Qualifications

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Leisure Management, Sports & Recreation, or a related field
• 3–5 years of management experience in recreation, wellness, fitness, or luxury hotel operations
• Strong leadership, communication, and organizational skills
• Experience in budgeting, financial planning, and operational management
• Fluency in English; additional languages are an advantage
• CPR, First Aid, and Lifeguard certifications preferred
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized