Client Relationship Director - German Speaker

Job Description

What you’ll do

• You'll attract, retain and grow our book of strategic Tier-1 & 2 clients whilst taking accountability for the successful execution of the client strategy
• You'll lead client account planning and growth initiatives, driving revenue through up-selling, commercial collaboration, and coordinated strategic reviews, while acting as the senior escalation point for top-tier clients.
• You'll oversee client relationship management globally, including legal documentation, SLA compliance, KPI monitoring, and CRM updates, ensuring operational excellence and accurate pipeline tracking.
• You'll manage client retention and profitability, developing remediation plans for at-risk or underperforming accounts, escalating risks appropriately, and ensuring lockup periods stay within financial thresholds.
• You'll champion business development and team culture, identifying new service opportunities, supporting portfolio expansion, and promoting IQ-EQ’s values of entrepreneurship, collaboration, and mutual respect.

What we offer 

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits 
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications

• Proven experience managing key client relationships in financial services
• Strong commercial mindset with ability to drive revenue growth
• Excellent communication and stakeholder management skills
• Good understanding of financial/regulatory environment
• Ability to lead and collaborate across teams

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to oury people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, acrosfyts 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.