Risk Associate with Spanish

Job Description

As a Risk Associate you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and oversee the identification and prevention of fraud.

Are you looking for an opportunity to add true value to a team?

What you will do

• Communicate with players on account related issues, resolving problems and ensuring high levels of customer care;
• Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
• Analyse records of Affiliate accounts, to check whether there are any irregularities;
• Suggest improvements to procedures, in the interests of fraud prevention and customer care;
• Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud;
• Help maintain quality control and customer care through analysis of player contact;
• Investigate risk issues relating to third-party processors;
• Check gaming history.

Qualifications

• Do you have sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge?
• Fluent English and Spanish at business level;
• Are you able to identify subtle fraud and abuse patterns?
• Do you have and ability to deliver feedback?
• Are you able to perform well within a team environment?
• Do you have logical reasoning skills with an analytical approach?

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a great compensation package is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.
• Hybrid working 2 days office based in Sofia

Outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. You'll also join a winning team of experienced people and be a part of an inclusive and supporting community. This community celebrates everyone for being themselves.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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