AI Project, Governance & Operations Manager

Job Description

Your Influential Mission: You Will…

Be responsible for delivery and operations by:

• Coordinating AI tool assessments through the approval pipeline, working with AI Committee gatekeepers and requesters to drive progress to approval.
• Coordinating meetings with governance stakeholders and business teams to progress AI initiatives, assessments, and alignment.
• Maintaining assessment documentation, project trackers, AI tool registers, and risk reports to keep records accurate and up to date.
• Supporting vendor onboarding, including NDAs, account setup, and technical configuration in line with IT, Data Protection, Legal, and Security requirements.
• Managing AI Committee and programme logistics, including scheduling, agenda planning, documentation, and minute-taking.
• Maintaining the AI workstream action log and following up on outstanding items between meetings.
• Supporting business units in defining tool and licence needs and coordinating access to ensure employees receive the required tools.
• Partnering with licensing and IT teams to manage workspace setup, onboarding, access provisioning, and issue resolution or escalation.
• Maintaining accurate records of licence allocations, uptake, and prioritisation across the AI portfolio.

Be accountable for POC & sandbox delivery by:

• Supporting proof of concept delivery, including setup, participant communication, access provisioning, progress tracking, and feedback collection.
• Coordinating adoption and usage data across tools, and producing summaries, reports, and surveys to support ROI analysis.
• Managing the sandbox and playground process end-to-end, including intake, approval, setup, access, and user guidance.

Support budget tracking and procurement processes by:

• Working with Procurement to onboard new suppliers, coordinating documentation, and supporting setup.
• Raising purchase orders, tracking approvals, and following up with Finance and Procurement teams.
• Reconciling invoices against licences and maintaining accurate spend records.
• Supporting budget tracking and reporting against the annual budget.

Lead communications and community engagement by:

• Acting as the first point of contact for AI tool queries, access, eligibility, guidance, and sandbox requests
• Writing and distributing AI communications, including updates, news, training announcements, and programme insights
• Managing AI Teams channels, including setup, administration, recordings, and moderation
• Coordinating Show & Tell sessions and training events, including scheduling, logistics, and follow-ups
• Coordinating content for the company-wide AI newsletter
• Maintaining Confluence and Playtech Home AI pages, ensuring content, tool registers, and documentation remain accurate and up to date

Qualifications

Components for Success: You…

• Bring experience in project administration, programme coordination, or operations support - ideally in a technology-driven environment.
• Have strong organisational and administrative skills, with the ability to manage multiple workstreams and meet tight deadlines.
• Have excellent attention to detail, with confidence, maintaining project documentation to a high standard.
• Have clear and professional written communication skills, able to draft meeting notes, updates, and stakeholder communications concisely and with structure.
• Are comfortable working cross-functionally with a wide range of stakeholders, and confident coordinating across teams to keep processes moving.
• Are proficient in Microsoft 365
• Have a genuine interest in AI and technology transformation.

You’ll Get Extra Points for…

• Jira and Confluence experience for planning, reporting, and programme administration.
• Exposure to governance, risk, or compliance processes.
• Prior experience in a fast-paced technology or transformation environment.

Thrive in a culture that values…

• Ownership and accountability where you take responsibility for delivery, operations, and outcomes.
• Proactive collaboration across the business units and teams globally.
• Innovation with responsibility, encouraging improvement while maintaining strong governance and compliance.
• Versatile and exciting challenges that keep you going and growing.
• Hybrid working style – work in our modern and comfortable office as well as work from home office.
• Neat benefits & bonus package.

Additional Information

CENTRAL AI TEAM

The team is Playtech’s AI Centre of Excellence, driving AI adoption across the business. Operating at the intersection of platform engineering, solution delivery, and governance, the team builds shared capabilities while enabling business units to apply AI safely and effectively. With 80+ use cases already in progress, this is a unique opportunity to work on real enterprise challenges using cutting-edge technologies. Joining now means shaping how AI scales across a global organisation and influencing solutions used by thousands of colleagues and millions of players. Backed by strong executive support, AI is a key strategic priority at Playtech, offering high visibility and long-term impact.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to be themselves at work.