Front Office Agent-

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. As a Front Office Agent, you will play a key role in delivering an exceptional guest experience while ensuring smooth front office operations.

Your duties will include:

• Looking after our guests, including check-in and check-out

• Reviewing and processing bookings, overbookings and options

• Invoicing, managing payments, and handling cash transactions and cashing up

• Carrying out organisational and administrative tasks in both the front and back office (e.g. managing no-shows, responding to emails)

• Gaining interdepartmental insight into new areas of activity by working collaboratively within our multicultural team

This role is ideal for someone who is guest-focused, organised, and confident in handling both customer service and administrative responsibilities in a fast-paced environment.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together