Front Office Manager

Job Description

Your focus: the well-being of guests and employees. By coordinating and managing the Front Office department, you will support both our guests and your team of receptionists. Your duties will also include the following:

• Checking in guests, as well as reviewing bookings, overbookings and options
• Producing duty rosters and holiday schedules
• Monitoring costs and the accommodation revenue budget
• Implementing and maintaining the quality management system
• Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office staff

Qualifications

Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also: 

• Ideally have knowledge of Opera Cloud or similar Res Systems
• Experience of managing a Front Office Team in a similarly sized hotel 
• Enjoy developing employees – management experience is essential
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments – we achieve our results together