Service Manager

Job Description

We’re now seeking a Service Manager in the Westgate area to lead Job Coaches and InWork Support Coaches across multiple sites. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

In this multi‑site leadership role, you will:

• Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
• Oversee service delivery, workflow and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
• Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
• Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
• Build strong relationships with Services Australia, local employers and community partners
• Identify operational risks, compliance issues and opportunities for continuous improvement
• Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

Qualifications

To thrive in this role, you will have:

• Experience managing teams or multiple sites
• Strong leadership capability with experience in coaching, performance management and operational delivery
• Commercial acumen and confidence managing budgets, forecasts and financial KPIs
• Strong stakeholder engagement skills, including working with Services Australia and community organisations
• Ability to work to KPIs and lead others to deliver high‑quality outcomes
• A genuine belief in our purpose: connecting people and business so both can thrive
• A current driver’s licence and reliable vehicle
• Employment Services Experience highly regarded

Additional Information

atWork Australia’s Perks:

We believe in supporting you, so you can support others. You’ll enjoy:

• 12 weeks Paid Parental Leave
• Leadership development & national career pathways across MedHealth
• Quarterly recognition programs & social events
• Employee Assistance Program (EAP) & wellbeing initiatives
• Fitness Passport
• Salary packaging & ability to purchase additional leave
• All the tools and tech you need to thrive
• Quarterly performance incentives
• No Weekends or Nights

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.