People & Culture Coordinator

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new People & Culture Coordinator. The People & Culture Coordinator is an essential member of the resort’s People & Culture (P&C) team and reports to the Assistant Director, People & Culture. This role supports all aspects of the hotel’s People & Culture strategy, including recruitment, onboarding, training, employee engagement, administration, and colleague lifecycle support.

As a key ambassador of Fairmont and Accor’s values, the People & Culture Coordinator models professionalism, discretion, and genuine care for our colleagues ensuring a positive, inclusive, and high-performing work environment.

What you will be doing:

Recruitment & Onboarding

• Assist with full-cycle recruitment processes including posting roles, screening applicants, scheduling interviews, and coordinating pre-employment requirements.
• Prepare onboarding materials, welcome documentation, and first-day orientation coordination.
• Support the smooth integration of new colleagues by ensuring a seamless and memorable onboarding experience.

Learning & Development Support

• Assist Learning & Development leadership with scheduling, organizing, and tracking training programs.
• Help prepare learning materials, attendance records, and follow-up actions.
• Support the delivery of in-house training programs and compliance-related learning sessions.

People Operations & Administration

• Provide administrative support to the P&C team.
• Maintain accurate colleague files, HRIS data entry, and personnel documentation in line with Accor standards.
• Support payroll documentation, employee status changes, and colleague communication updates.
• Ensure the P&C office environment is organized, welcoming, and aligned with corporate guidelines.

Employee Relations & Engagement

• Assist with the implementation of colleague engagement activities, recognition programs, and culture-building initiatives.
• Help coordinate colleague events, social committees, appreciation activities, and wellness programs.
• Act as a friendly, professional point of contact for colleague inquiries and support needs.

Performance & Talent Management

• Assist with coordinating performance review cycles, talent discussions, and documentation tracking.
• Support leaders in gathering required data, forms, and follow-up actions.
• Maintain confidentiality and sensitivity when handling colleague information.

Cross-Functional Collaboration

• Work closely with hotel departments to ensure P&C initiatives align with operational goals.
• Support communication of HR policies, programs, and Accor values across the hotel.
• Build strong internal relationships to ensure a collaborative and people-centric workplace.

Staff Housing Coordination

• Support the coordination and administration of colleague housing, including check-ins and check-outs.
• Conduct inspections of staff housing units prior to colleague arrival and upon departure to ensure units meet required cleanliness and quality standards.
• Assist in ensuring all housing units are appropriately furnished and equipped, including required furniture, linens, and essential items.
• Liaise with relevant departments (e.g., Housekeeping, Engineering) to address maintenance, cleanliness, or inventory needs in a timely manner.
• Maintain accurate records of housing occupancy, allocations, and inspections.

Qualifications

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 1+ year of experience in Human Resources, Talent & Culture, or administrative support, preferably in luxury hospitality or a high-service environment.

Education

• HR Certification (or progress toward an HR qualification) required.
• Additional training in Human Resources, Learning & Development, or Business Administration is an asset.

Competencies, Knowledge & Skills

• Strong administrative, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills with a caring, guest-service mindset.
• Ability to work independently and collaboratively across multiple teams.
• Proficiency with MS Office Suite; experience with HRIS systems is an asset.
• Ability to maintain strict confidentiality and handle sensitive information professionally.
• Strong organizational skills with the ability to coordinate logistics and manage multiple priorities effectively.
• Keen attention to detail and ability to maintain high standards across administrative and operational tasks.
• Collaborative approach with the ability to work cross-functionally to resolve issues and ensure smooth operations.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Personal Attributes

• Highly responsible, reliable, and committed to excellence.
• Adaptable and able to thrive in fast-paced, dynamic environments.
• Warm, approachable, and relationship-focused.
• Strong commitment to inclusivity, respect, and a positive workplace culture.

Circumstances

• Flexibility to work standard office hours with occasional extended hours for hiring events, colleague activities, or operational needs.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.