Security Officer

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Security Officer. Reporting to the Director, Security, Loss & Prevention, the Security Officer is responsible for protecting the safety and security of Fairmont Southampton’s guests, employees, and property. This role involves monitoring the premises, responding to incidents, enforcing hotel policies, and providing professional, guest‑focused service to ensure a safe and welcoming environment for everyone.

What you will be doing:

Security & Safety Operations

• Patrol the hotel premises both interior and exterior to ensure guests, colleagues, and assets are secure at all times.
• Monitor security cameras, alarm systems, and other surveillance equipment to detect suspicious activity and prevent security breaches.
• Respond promptly and professionally to security incidents such as theft, vandalism, disturbances, or emergencies.
• Act as part of the Emergency Response Team, supporting responses to fire alarms, medical emergencies, safety concerns, and evacuations.
• Enforce hotel policies, access control procedures, and safety protocols to maintain a secure environment.

Guest Service & Support

• Assist guests with directions, inquiries, and requests in a courteous and helpful manner.
• Provide information about hotel facilities, services, and safety procedures when appropriate.
• Maintain a visible, approachable presence to support guests’ sense of security and comfort.

Reporting & Coordination

• Prepare accurate incident reports, daily activity logs, and other documentation as required.
• Report and investigate violations of hotel policies, accidents, fire hazards, or safety issues.
• Communicate effectively with other hotel departments and external emergency services when necessary.

Safety & Compliance

• Follow all applicable safety, health, and fire prevention procedures.
• Assist in maintaining key control and access logs, securing restricted areas, and supporting loss prevention efforts.
• Participate in ongoing training related to safety, security protocols, and emergency response.

Qualifications

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum of 1+ year of experience in a security or related safety role; experience in hospitality or hotel security is an asset.
• Experience in patrol duties, CCTV monitoring, incident response, or emergency procedures is advantageous.

Education & Licenses

• High school diploma or equivalent required.
• Certification in CPR, First Aid, or Basic Fire Safety is desirable.
• Valid security license/certification as required by local laws and regulations may be required.

Competencies, Knowledge & Skills

• Strong understanding of security principles, safety practices, and emergency response techniques.
• Excellent observation, surveillance, and problem‑solving skills.
• Professional communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Ability to remain calm, alert, and decisive under pressure.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected.

Personal Attributes

• Integrity, reliability, and a strong commitment to maintaining a safe environment.
• Guest‑focused attitude with a service‑oriented approach.
• Physically fit and able to stand, walk, and patrol for extended periods.

Circumstances

• Flexibility to work varied shifts, including nights, weekends, and holidays as operational needs require.
• Ability to respond quickly and appropriately to emergencies and unpredictable situations.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.