Hotel Driveway Host

Job Description

As the Hotel Driveway Host, you'll be at the heart of our guest experience, welcoming visitors as they arrive, assisting with luggage and valet services, and ensuring every arrival and departure runs smoothly. No two days are the same, you'll be constantly interacting with guests, providing directions and recommendations, coordinating vehicle movements, and working closely with the Front Office team to create memorable experiences.

• Welcome guests on arrival and assist with luggage, directions, and special requests.
• Coordinate vehicle arrivals and departures, keeping the hotel driveway running smoothly and safely.
• Deliver personalised service by anticipating guest needs and responding promptly to requests.
• Support the Bell Captain with luggage handling, guest assistance, and the smooth coordination of arrivals and departures.
• Maintain a polished and welcoming entrance area that reflects our premium guest experience.
• Work closely with Front Office and Concierge teams to ensure seamless arrivals and departures.
• Thrive in a fast-paced environment, balancing multiple priorities while staying calm, professional, and guest-focused.
• Contribute to a positive team culture and help create exceptional experiences for every guest.

Qualifications

• Previous experience in a similar commissionaire or guest services role within a luxury hotel, premium service environment, or corporate hospitality setting is highly regarded
• Highly organized with strong time management skills and the ability to prioritize multiple tasks effectively
• Keen eye for detail with a commitment to maintaining impeccable standards in all aspects of the role
• Excellent verbal and written communication skills with the ability to interact professionally with guests and colleagues
• Strong problem-solving abilities and sound decision-making skills to handle guest requests and operational challenges
• Passion for delivering personalized, luxury service with a genuine focus on guest satisfaction
• Flexibility to work a rotating roster, including weekends and public holidays, to support continuous operations.

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• Onsite perks including complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

 Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.