Manager Inside Sales

Job Description

We are looking for a driven and results-oriented Inside Sales Manager to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts.

Accountabilities

• Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners
• Drive new business generation and conversion of inbound, outbound, and dormant leads
• Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing  
• Lead, coach, and develop Inside Sales teams, driving performance against activity and conversion KPIs
• Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility
• Implement segmentation, lead scoring, and qualification frameworks to prioritise opportunities
• Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution
• Ensure seamless handover of qualified opportunities to Field Sales with full context and momentum
• Embed CRM discipline, data accuracy, and virtual selling best practices
• Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy

Qualifications

• Bachelor’s degree in Business, Sales, or related field (Master’s preferred)
• 5+ years’ experience in aviation sales, B2B sales, or inside sales leadership
• Proven experience building or scaling inside sales or digital sales teams
• Strong analytical and data interpretation skills
• Solid understanding of airline commercial and revenue functions
• Experience with Salesforce or similar CRM

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.