Associate People Operations

Job Description

1. Employee Lifecycle Management

• Manage new joiners onboarding for store employees in partnership with Operations teams.

• Conduct exit interviews to identify turnover trends and root causes.

• Support in analyzing attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.

2. Manpower Planning Support (MPP)

• Support manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements.

• Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.

4. Employee Engagement

• Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:

  • On-floor engagement activities

  • Town halls

  • Reward & Recognition programs

  • Employee experience initiatives

5. Employee Relations Support 

• Act as a liaison between Operations and Employee Relations (ER) teams.

• Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases.

• Promote compliance with company policies and labor regulations.

6. Core People Operations Support

• Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff.

  • Payroll-related inquiries

  • Employee benefits administration

  • Letters Requests 

Qualifications

• 1-2 years of HR experience in a Warehouse / Factory environment 

• Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred. 

• Stakeholder management skills, with the ability to build strong relationships 

• Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.