Customer Success Executive (Merchant Onboarding & Configuration) - Prepit

·       A New Chapter: Dsquares X Prepit

We’re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.

About Prepit:

·       Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.

·       Our People is our Brand
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.

About The Role:

The Customer Success Executive is responsible for onboarding new merchants to the Prepit platform after the commercial agreement is completed by the Sales team. The role acts as the first operational point of contact for merchants, ensuring accurate merchant setup, system configuration, smooth implementation, and successful activation of the merchant on the Prepit platform.

Duties & Responsibilities:

·       Receive merchant handover from the Sales team after deal closure.

·       Create merchant accounts and branches within the Prepit system.

·       Configure merchant settings according to business requirements.

·       Set up menus, products, categories, pricing, operating hours, and other merchant specific configurations.

·       Ensure all merchant information is accurately entered into the system.

·       Validate setup quality before merchant activation.

·       Coordinate merchant onboarding timelines and implementation plans.

·       Serve as the primary point of contact during the onboarding phase.

·       Resolve onboarding related issues and escalate technical issues when necessary.

·       Follow up on pending tasks to ensure timely merchant activation.

·       Work closely with Sales, Product, Operations, and technical teams.

·       Maintain accurate onboarding records and merchant documentation.

·       Prepare weekly and monthly onboarding reports.

Requirements

• Bachelor's degree in Business Administration, Commerce, Information Systems, or a related field.
• 1–3 years of experience in Customer Success, Account Management, Operations, Merchant Onboarding, or Implementation roles.
• Experience working with SaaS, POS, FoodTech, FinTech.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.

• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.