Order Processing Officer

Job Description

YOUR RESPONSIBILITIES WILL INCLUDE:

• Process sales order so that customer’s orders are dispatched, invoiced, and paid accurately and on time which includes;
• Coordinating with the graphics department to get the layouts generated.
• Upload variable data on our online system as per order form received from the customer and send it to the Proofread team.
• Prepare Grid & Gather Information for Order Booking.
• Book orders in the ORACLE system and get a sales order number.
• Send order to PPC/Production department within an hour for initiating the production process (time-line may vary depending upon the order status).
• Update Promise Date in Oracle once received from PPC.
• Generate PI from Oracle & Send PI to CFE.
• Apply /Release Hold in Oracle where required.
• Communicate with staff from other areas in the organization, such as CFE, PPC, production.
• Use databases or other online systems to batch and download Caps / Data Files and prepare variable data files for production.
• Update and Maintain error free CS KPIs on a timely basis.
• To attend meetings as per the management required frequency.
• Review and update reports on a regular basis related to order management.
• Assist Order Management Supervisor to work out order entry Work Instructions and train up colleagues. 
• Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
• Ensure to follow the SOPs and Business Rules related to the Customer Services Department.

CENTRAL ORDER DESK:

• Update and Maintain a Batch file of daily orders intake.
• Maintain record of Order management and CFE team RBO wise.
• Distribute Batches to Order Management team
• Use databases or other online systems to batch and download Caps / Data Files and prepare variable data files for production.
• Update and Maintain error free CS KPIs on a timely basis.
• Attend daily CS MDI / other meetings. 
• Communicate with staff from other areas in the organization, such as Order Management CFE, PPC, production.
• Review and update reports on a regular basis related to order management.
• Assist Order Management Supervisor to work out order entry Work Instructions and train up colleagues. 
• Prepare Grid & Gather Information for Order Booking.
• Ensure to follow the SOPs and Business Rules related to the Customer Services Department.

Qualifications

The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:

• Bachelor’s degree with 0-1 years of experience
• Attention to detail
• Effective communication and interpersonal skills
• Command on typing and google tools. Should have fast typing and computer skills
• High customer service consciousness.
• Teamwork
• Ability to work cross functionally.
• Problem solving skills
• Efficiently manage orders
• Keen data Analysis skills.
• Time Management

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.