Primary Responsibilities

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.

Operational Management

Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.

Knowledge and Experience

Secondary / High school education / Hotel Management Degree
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required

Competencies

Guest Service Associate - Food & Beverage