CityBee Estonia Customer Support Specialist (Full time)

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: CityBee – one of the largest car sharing providers in Europe, MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.

If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future – join us.

As a Customer Support Specialist (shift work schedule) your responsibilities will include:

• Provide exceptional support to our customers via email, chat, phone, and other channels
• Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience
• Proactively advocate for the best interests of our customers
• Escalate complex issues to team leads or other departments when necessary
• Contribute ideas for improving self-service options, automation, and our knowledge base

Requirements

What We’re Looking For:

• Proven experience in a customer-facing environment
• A strong customer-first mindset and a proactive approach to problem-solving
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Fluency in Estonian and English (Russian is a plus)
• A positive, solution-oriented attitude
• Experience with Intercom or similar support platforms is a plus

Benefits

• Health and Safety Perks: Enjoy benefits like Stebby budget, personal accident coverage
• Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly, cozy – “we wear slippers here” – office space, snacks in the kitchen, and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done
  

Monthly salary:

• 1500 EUR Gross