Product Success Specialist

Product Success Specialist

Austin, TX or Atlanta, GA (Hybrid: Four Days in Office)

Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position.

About Acrisure

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries. Built on entrepreneurial spirit and guided by leadership, accountability, and collaboration, we equip our teams to operate at the highest levels possible.

About the Role

Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations.

This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career.

What You’ll Do

• Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively.

• Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.

• Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.

• Build Relationships: Foster trust and long-term partnerships with Agency Partners.

• Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.

• Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact.

What We’re Looking For

• Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.

• Strong communication and problem-solving skills.

• Passion for technology and helping customers succeed.

• Ability to learn quickly and adapt in a fast-paced environment.

• Basic proficiency in Microsoft Office and familiarity with ServiceNow in a plus

What We Offer

• Comprehensive training and mentorship to help you succeed.

• Clear career growth paths within Customer Success and Product Enablement.

• Collaborative and supportive team environment.

• Competitive salary and benefits package.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. 

Benefits and Perks:

• Competitive compensation

• Generous vacation policy, paid holidays, and paid sick time

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave, paid paternity leave, and fertility benefits

• Career growth and learning opportunities

• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.  

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. 

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected]. 

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us.

Executive Search Firms & Staffing Agencies

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.

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