Fetch is looking for a Warehouse Supervisor to join our team in bringing Fetch's services to new communities. The Fetch Operations Team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for a logistics leader with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences.

As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team and on-boarding, training, and scheduling independent contract drivers.

### What You'll Do:

Managing the full scope of the fulfillment process at the warehouse
Leading a team of Operations Associates tackling daily fulfillment
Coordinating operations staff schedule
Train, assess, and improve daily performance of Operations Associates
Managing independent contractor relations including on-boarding, training, and scheduling
Triaging and dispatching delivery drivers into efficient delivery routes
Problem solving conflicts and as they arise and tackling ad-hoc tasks
Working with the Customer Service team to answer customer inquiries via call, text or email
Working closely with the Area Warehouse Operations Managers to provide constant improvements to existing processes and the Fetch service
Organizing and maintaining package inventory using the Fetch platform
Managing maintenance of Fetch delivery vehicles
Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
Providing the Fetch Experience

### What You'll Need:

The will and drive to achieve, maintain and increase high standards
3+ years of experience in a management position
Proficient in basic computer usage
Clear and concise with electronic and verbal communication
High-level of commitment towards prioritized decision making
Ability to thrive under pressure
Multi-tasking skills
Passionate about serving others
Comfortable in a fast-paced environment
Must be able to handle 50+ pounds
Must have a valid drivers license

What We Offer

Competitive Compensation – Your expertise and impact are recognized and rewarded
Annual Compensation Reviews – Your growth and contributions are evaluated and rewarded on a consistent cadence
Comprehensive Benefits Package – Medical, Dental, Vision, and Life Insurance coverage, including voluntary and ancillary plans, for you and your family
Plan for Your Future – 401(k), Short-Term, and Long-Term Disability coverage
Paid Time Off (PTO) and Sick Time – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
Invest in Your Growth – Access to leadership development resources and a clear path forward as Fetch scales
Work That Makes an Impact – Help shape the future of our operations, teams, and growth

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Warehouse Supervisor - 1247

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