Responsibilities:

Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims.

Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation.

Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims

Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission

Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims.

Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.

Requirements:

Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred.

Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems.

Skills: Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities.

Education:

High school diploma or equivalent.

Benefits:

Compensation: Competitive salary and benefits package, including paid time off, health insurance, and retirement plans.

Work Environment: Positive work environment with opportunities for growth and advancement.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Warranty Administrator

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