- [CyberArk PAM — Core] Install, configure, and administer CyberArk components including Vault, PVWA, CPM, PSM, PSMP, and Privilege Cloud; manage Safes, Policies, and onboarding of privileged accounts (Windows, Linux, databases, and service accounts).
- [CyberArk PAM — Integration] Integrate CyberArk with Active Directory/LDAP, SSO, and network platforms (Cisco, Palo Alto, Fortinet); manage credential rotation, session recording, and development of CPM/PSM WebApp plugins.
- [CyberArk PAM — Support] Handle L2 technical support tickets from clients related to infrastructure issues, third-party integrations, and CyberArk platform performance; coordinate with vendors and R&D teams to resolve complex issues.
- [SIEM — Onboarding] Support onboarding of CyberArk logs (Vault audit logs, PSM session logs) into SIEM platforms such as Google SecOps (Chronicle) and/or Elastic Security; internal training will be provided for candidates who are not yet familiar with these platforms.
- [Operations & Monitoring] Ensure the health and availability of the CyberArk platform operate optimally; use ITSM tools (ServiceNOW/JIRA) for ticket management, configuration changes, and incident documentation.
- [Documentation & Knowledge Transfer] Prepare runbooks, SOPs, and technical documentation for CyberArk implementations; provide training and knowledge transfer to users and the client’s internal IT teams.
- [Cybersecurity Engineering] Perform other cybersecurity engineering activities as needed.
Requirements
- CyberArk PAM (Vault, PVWA, CPM, PSM, PSMP, Privilege Cloud), Active Directory / LDAP, SSO, Windows & Linux Server Administration, Networking (TCP/IP, VLAN, Firewall — Cisco / Palo Alto / Fortinet), ITSM (ServiceNOW/JIRA).
- Google SecOps (Chronicle), Elastic Security / Elastic Stack, basic scripting (Python/Bash/PowerShell), cloud platforms (GCP/AWS/Azure); candidates will receive on-the-job training in these areas.
- Proactive in troubleshooting and problem-solving, strong technical communication skills with clients (including global clients), detail-oriented in documentation, able to work independently as well as in cross-functional teams, and committed to information confidentiality.
- Nice to have certification: CyberArk Defender - PAM | Target: CyberArk Sentry - PAM | Google SecOps Training (on-the-job).
- Hands-on experience as a CyberArk Engineer (L1/L2/L3), including installation, configuration, troubleshooting, and technical support for CyberArk PAM platforms in enterprise or multi-client environments.
- Experience managing Active Directory (user/group management, GPO, integration with security applications) and handling technical tickets using ITSM tools.
- Experience with enterprise network platforms (Cisco, Palo Alto, Fortinet) is a plus. Experience with SIEM platforms (any) or Google SecOps / Elastic is an advantage, but not mandatory — training will be provided.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
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TechConnect - Sinar Mas Mining, one of the pillars of Sinar Mas group, is a conglomeration enterprise in Indonesia, holding innovation businesses that have gone global and beyond. Through the entity and brand appearance called TechConnect, we aim to lead and rule the ultimate technologies behind all its businesses and products, and aspire to be the leading technology company for future business. TechConnect has grown over hundreds of business entities focused on technology innovation, energy resources and financial tech. As a trusted and customer oriented company, TechConnect continues to uphold corporate governance, make an opportunity to create meaningful impact to communities, and develop leaders from within. We will always be ready to face the dynamics of change and take on any challenge in order to achieve sustainable growth.
Key team members

Aussie Haryono
Strategy x Transformation x Analytics/AI | Sinarmas Mining & Financial Services Group

Rady Rafly

Widya Kusuma

Dwi Suseno
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