Global IT Support Specialist

Job Description

Your influential mission. You will...

• Be part of global IT team and participate in company wide projects.
• Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal
• Work in scheduled shifts including Weekends

Qualifications

Components for success. You...

• Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience
• Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
• Knowledge and experience in cloud solutions (Office365, Azure)
• Know in practice what is Computer Hardware and Maintenance
• Understand TCP/IP, Network elements and services, Wireless and VPN environments
• Contribute to Documentation, KB, manuals, monitoring

You'll get extra points for...

• Knowledge of MacOS operating systems and JAMF management

Thrive in a culture that values...

• Professional challenges
• Initiative-taking and confident approach at the workplace
• Active lifestyle and mental well-being
• Work-life balance and flexibility.
• Fun and engaging company events

Additional Information

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health insurance plans, food vouchers and travel allowances.
• Work-life balance by providing 30 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.

Global IT Support Team

Our Global IT Support team is at the forefront of ensuring seamless technology operations across Playtech. In this role, you will collaborate with teams across the business to deliver reliable, efficient, and user-focused support, enabling employees to perform at their best. You’ll be part of a global and diverse team of IT professionals, gaining exposure to a wide range of systems, tools, and environments while contributing to a high-quality end-user experience.

PLAYTECH
Join the team at our new Brazilian Playtech office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.