Job Description
- Approve customer credit limits outside of TCS remit.
- Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices
- Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
- Assist BPO in resolving complex customer/vendor queries.
- Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. Review weekly/monthly SLAs and metrics.
- Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
- Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
- Lead or assist on continuous improvement initiatives for processes related to BPO services
- Maintain and improve internal controls and compliance with company policies and external regulations
Qualifications
Experience managing or working closely with a BPO or shared service centre is essential.
Additional Information
Desirable knowledge, experience, attributes and skills
- Excellent communicator who is able to engage effectively with stakeholders at all levels.
- Skilful in developing and building successful internal and external relationships.
- High level of attention to detail, technical and analytical skills.
- Ability to work independently and under pressure in a dynamic, complex organizational structure
Other open roles at LGC Group(6)
Biosearch Technologies Oligo Synthesis provides tailored oligonucleotide synthesis and advanced nucleic acid chemistry solutions that enable customers to design, develop, and scale high-performance nucleic acid products from early research through commercialisation. Our three global oligonucleotide manufacturing sites ensure nanomole to gram scale quantities with consistent quality and streamlined scalability for early-stage development through to commercialisation. By overseeing raw material production, including our best-in-class Black Hole Quencher™ (BHQ™) and proprietary fluorophores that span the full visible spectrum, we guarantee supply chain security with unmatched product support. Serving customers across the nucleic acid testing (NAT) and molecular diagnostics (MDx) markets, Biosearch Technologies Oligo Synthesis empowers scientists and diagnostics developers to bring accurate, robust, and scalable nucleic acid–based solutions to market with confidence.
Key team members
Harrison Ransom
Samuel Arvidsson
Luan Le
Alessandra Eleuteri
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