Norwegian Market | IT Helpdesk Support

Job Description

• Respond to all calls, emails and common requests for technical 1st level support;
• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months;
• Follow defined work instructions and escalation processes for all possible types of incidents;
• Track all incidents in our internal incident management system;
• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;
• Input for FAQ and knowledge data base;
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
• Willingness to work in the office and/or remote according to business needs.

Qualifications

• Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;
• Experience and know-how: Professional experience in a customer facing position would be an advantage;
• Languages: Norwegian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus;
• A team player who is 100% service and solutions focused;
• Methodical troubleshooting skills required;
• Working knowledge of SAP would be an advantage;
• Previous experience or affinity with automotive electronics would be an advantage;
• Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure;
• Willingness of taking over responsibility for assigned projects as needed.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!