Customer Service Supervisor

Job Description

• Manage & develop a team of diverse backgrounds
• Assign goals and objectives that challenge employees to continuously improve their skills
• Coach and Develop team regularly; write and deliver performance appraisals.
• Effective business, oral and written communications skills
• Utilize an adaptive and situational coaching style to achieve incremental performance improvement.
• Proactive team coaching to ensure all performance standards are met and/or exceeded.
• Responsible for functional management of non-exempt employees including but not limited to selection, attendance monitoring, corrective action, development; and providing input/facilitating in recruiting and training.
• Remote and side by side monitoring for all phone agents to evaluate and develop customer service skills and job knowledge; attend and participate in calibrations sessions, conference calls, etc.
• Demonstrate teamwork by proffering support and assistance to other managers as needed.
• Respond to escalated inquiries from customers and employees.
• Utilize and promote POM Wonderful retention programs to aid in minimizing attrition, recognizing the link between recognition and retention.
• Take start to finish ownership of employee issues even when liaison with another group is required.
• Analyze work data to ensure team goals are being met and exceeded.
• Meet all individual goals and deadline
• Continue ongoing development of a comprehensive department manual that outlines policies and procedures.
• Point of contact for sales issues with customers / orders
• Provide direction and feedback on the development and introduction of new products and services to guarantee successful implementation and reduction of service issues.
• Demonstrate flexibility by working varying shifts to meet business needs by
• Holistic understanding of overall department including areas outside of your assigned area of specialization.
• Perform other tasks as required.

Qualifications

1-2 years of experience in similar role or any equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.

KNOWLEDGE, SKILLS & ABILITIES:

• A Leader by example
• Consummate Professional
• Ability to receive and provide coaching and feedback.
• Excellent customer service & support skills.
• Proficiency in utilizing multiple software applications including, Word, Excel, Outlook.
• Ability to make decisions with little direction.
• Strong attention to detail.
• Ability to multi-task in a fast-paced, constantly changing environment.
• Maintain on-going awareness and understanding of emerging technologies and methodologies
• Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction.
• Possess strong written, verbal, analytical and interpersonal skills.

Additional Information

POM's Dedication to You:

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

POM Wonderful is the largest grower and producer of fresh pomegranates and pomegranate juice in the United States as well as the worldwide leader in fresh California pomegranates and pomegranate-based products, including our 100% pomegranate juices, healthy juice blends and teas. With nearly two million pomegranate trees in Central California, we grow, handpick and juice our own pomegranates to ensure the highest quality. Sold throughout the world and in the vast majority of North American retailers, our selection of products includes pomegranate-based juices and teas, fresh fruit when in season, and fresh arils.

POM Wonderful is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com. 

We’ve made Wonderful® Pistachios America’s fastest-growing snack brand. We’ve turned pomegranates and POM Wonderful® into a worldwide phenomenon. Wonderful Halos is the No. 1 mandarin orange in America. FIJI® Water is the No. 1 premium imported bottled water in America. JUSTIN® Wine produces California’s top-selling, high-end Cabernet Sauvignon. And Teleflora® is the world’s leading floral delivery service. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. 

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

All your information will be kept confidential according to EEO guidelines.

EEO is the law - click here for more information