Facilities Monitoring Officer

Job Description

NHS Band 4 Salary: £28,392 - £31,157 per annum

Hours per Week: full time 37.5 

Contract Type:  Permanent

We are seeking a proactive and detail-focused Facilities Monitoring Officer to support the delivery and assurance of Soft Facilities Management (FM) services across our sites.

This is a key role within our Estates and Facilities team, ensuring that services such as cleaning, catering, waste, security and portering meet contractual standards and contribute to a safe, high-quality environment for patients, staff and visitors.

About the Role

You will be responsible for monitoring service performance and compliance across a wide range of facilities services delivered under the Private Finance Initiative (PFI) contract at Queen Alexandra Hospital, Portsmouth.

Key duties include:

• Monitoring performance against service specifications and contractual standards
• Undertaking audits, inspections and investigations across multiple service areas
• Analysing performance data and preparing reports for Trust stakeholders
• Supporting contract management activities, including variations and service improvement
• Contributing to environmental and sustainability initiatives
• Working collaboratively with contractors and internal teams to drive continuous improvement

The role is site-based but part of a wider corporate service supporting both Trusts, with some travel between sites.

We are looking for someone who:

• Has strong attention to detail and analytical skills
• Can organise and prioritise a varied workload
• Communicates clearly and confidently with a range of stakeholders
• Is comfortable working with data and producing reports
• Has a proactive approach to problem solving and service improvement

Experience in facilities management, healthcare or auditing would be advantageous, but we are equally interested in individuals with transferable skills and a willingness to learn.

Working in the NHS offers the opportunity to make a real difference every day. In this role, you will:

• Contribute directly to improving the patient environment and experience
• Work within a supportive, collaborative Estates & Facilities team
• Gain exposure to a wide range of FM services and contract management
• Be part of an organisation committed to quality, sustainability and continuous improvement

Please refer to full job description for further details.

Qualifications

Essential

• Good general education (GCSEs or equivalent, including English and Maths)
• Evidence of relevant training or experience in FM, auditing, compliance, or data analysis

Desirable

• Qualification or training in Facilities Management, Environmental Management, or related field
• Background in healthcare, estates, or contract monitoring environments

Experience

Essential

• Experience within the health service, or related area for a minimum of 1 year.
• Experience of carrying out quality assurance audits in a Hospital FM setting.
• In-depth working experience of FM services in the hospital setting.
• Experience of carrying out audits against standardized documentation.

Skills and Knowledge

Essential

• Ability to gather data, compile information, and prepare reports.
• Skill in organizing resources and establishing priorities.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Ability to design and implement systems necessary to collect, maintain and analyse data.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop, plan, and implement short- and long-range goals
• Ability to develop and maintain record keeping systems and procedures.
• Knowledge of Facilities Management services.
• Presentation skills.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our People and OD Strategy 2026