Job Description
We are seeking a Lead – Web Support & Front-End Operations to manage support and maintenance activities for automobile dealer websites on the dealer eProcess platform. The role involves leading the support team, managing ticket operations, driving SLA adherence, coordinating with stakeholders, and ensuring smooth delivery of website support services.
Qualifications
- Advanced English level (B2 or higher)
- Availability to work on-site at our Bogotá Americas facilities.
- Strong expertise in HTML, CSS, and website support operations.
- Good experience with WordPress and CMS platforms.
- Working knowledge of Python for scripting and automation.
- Experience with ticketing/workflow management tools such as HubSpot, Jira, Zendesk, or ServiceNow.
- Strong stakeholder management, coordination, and team leadership skills.
- Experience handling production support or high-volume website operations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DE
All your information will be kept confidential according to EEO guidelines
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