Enterprise Content Management (ECM/ OpenText) Team Lead

Job Description

As an Enterprise Content Management (ECM) Lead, you will own and evolve O-I’s global OpenText platform, ensuring its performance, scalability, and reliability across regions. 

You will lead a small, distributed team while partnering with business and IT stakeholders to deliver enterprise-grade content management solutions. 

Why this role matters 

This role plays a critical part in enabling secure and scalable management of enterprise content globally. You will directly influence how information is structured, accessed, and governed across the organization. 

KEY ACCOUNTABILITIES

• Lead and enhance the global ECM platform with a focus on OpenText technologies 
• Act as escalation point for complex technical issues 
• Design and implement scalable ECM solutions 
• Ensure platform availability, performance and security 
• Lead incident management and root cause analysis 
• Lead and develop a team of 3 offshore ECM specialists 
• Collaborate with business and IT stakeholders to define requirements 
• Lead ECM projects including upgrades, integrations and migrations 
• Ensure compliance with security and data governance standards 
• Drive continuous improvement of support and delivery processes 

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent professional experience.
• 7+ years of IT experience, including Enterprise Content Management platforms.
• 4+ years of hands-on experience with OpenText technologies (e.g., Content Server, Extended ECM, Archive Center, integrations).
• Experience leading or coordinating distributed / offshore teams 
• Experience supporting enterprise- scale platforms in a global environment. 
• Strong analytical and problem-solving skills. 
• Fluent in English 
• Ability to collaborate effectively with global stakeholders across regions and functions ​
• Experience with ECM integrations (e.g., SAP, APIs, other enterprise systems) 
• Knowledge of data governance and records management practices 

Additional Information

We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities.

Reports to: Global Collaboration Services Manager.           

Travel: less than 10%.

Hybrid Work Model: We provide a flexible work arrangement, requiring employees to be on-site at our office in Centro Comercial Viva, Envigado for 2 days per week, with the remaining 3 days working from home.

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at [email protected] and let us know the nature of your request and your contact information.