Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operational system.
Track and Trace Ocean Export Files and reporting.
Use Workboard on a daily basis.
Ensure arrival notices are communicated to customers.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the DLSOPs.
Meet KPI standards in accordance with Company’s procedures.
Overseas communications, timely responses to emails and requests (internal & external)
Escalation of problems to Management when necessary.
Meet company standards of 52 hours training per year per employee.
Complete mandatory training when required.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
EDMA resolution no more than 24 hrs from the time of notice.
Take ownership on the accounts assigned.

Ocean Job-Specific Tasks and Duties

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good Microsoft Office skills (Excel, Word etc.).

Expeditors offers excellent benefits

Ocean Agent