IT Field Service Engineer

Job Description

Do you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations.

As an IT Field Service Engineer, you provide hands-on technical support to business users on-site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment.

In this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic (business) operations. You will be based in Maastricht, with regular travel to support our offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis.

Key responsibilities

Customer & Stakeholder Engagement

• Deliver a professional, customer‑focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.

Field Support & End‑User Services

• Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.

Incident & Request Management

• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed.

Site & Operational Support

• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Assist with IT rollouts, refresh programmes, and site‑based changes.
• Support basic network tasks at site level (patching, connectivity checks, device swaps).

Asset & Compliance Management

• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.

On Call & Out of Hours Support

• Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

Qualifications

We are looking for someone who:

• Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role
• Has strong knowledge of Windows environments and hardware troubleshooting
• Has experience with tools such as Intune, SCCM, and laptop imaging
• Is familiar with IT service management practices (e.g. ITIL)
• Communicates clearly and is customer-focused
• Is able to work independently across multiple locations (Maastricht, Brugge, Keulen, Amsterdam)
• Is fluent in English; proficiency Dutch is preferred
• Has a valid Dutch driving license

We are unable to provide visa sponsorship for this position. 

Additional Information

About Eurofins TMFI

Eurofins The Maastricht Forensic Institute (Eurofins TMFI) is the Dutch branch of Eurofins Forensics and part of a network of more than 1,500 forensic professionals. Eurofins TMFI provides forensic services to the police, the Public Prosecution Service, and the judiciary.

Eurofins TMFI currently operates across three locations and is rapidly developing. The main forensic laboratory is based in Maastricht, while Amsterdam hosts various reporting experts. Under the trade name Verilabs, legally valid DNA kinship testing is offered from Gouda.

In addition to delivering forensic services fully performed in the Netherlands—such as forensic DNA analysis and forensic medical examinations, Eurofins TMFI also acts as a managed service provider, offering services from other Eurofins Forensics laboratories and (international) partners to the Dutch criminal justice chain.

Eurofins TMFI is a relatively small but fast-growing organization within the wider Eurofins network. The dynamic team currently consists of approximately 70 ambitious professionals and is strongly focused on supporting the Dutch criminal justice system with innovative, flexible, and customer-oriented solutions.

Interested?

Does this vacancy sound like the right fit for you? Then we would love to receive your cv even if you are not sure you fully meet all the requirements. We are happy to explore your potential together.

Do you have any questions? Feel free to contact Estrella Wielinga at [email protected], we would be happy to tell you more.