Grade Level: L2
Location: Islamabad / Rawalpindi
Last Date to Apply: 30th June 2026

What is Operations Support Engineer - Teknosys?

Teknosys is looking for a proactive and customer-focused Support Engineer to join our Application & Operations Support team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical systems and applications. You will troubleshoot incidents, resolve technical issues, and collaborate with cross-functional teams to maintain seamless service delivery.

This position requires participation in rotational shifts and on-call schedules to provide 24/7 production and application support coverage, ensuring high system uptime and adherence to SLAs.

What does Operations Support Engineer - Teknosys do?

Technical & Application Support

Provide L1/L2 technical support for enterprise systems and customer-facing applications.
Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues in a timely manner.
Ensure maximum system uptime and service reliability.

Incident & Problem Management

Monitor production environments and respond quickly to alerts and incidents.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Escalate critical or complex issues to appropriate teams while ensuring end-to-end ownership.

System Monitoring & Operations

Utilize monitoring tools such as Nagios, Zabbix, Datadog, or similar to track system health and performance.
Proactively identify risks, bottlenecks, and performance degradation.
Support deployments, releases, and operational maintenance activities.

Collaboration & Continuous Improvement

Work closely with development, networking, and system administration teams to resolve cross-functional issues.
Recommend improvements to enhance system stability, automation, and operational efficiency.
Contribute to automation and operational excellence initiatives.

Documentation

Maintain and update knowledge base articles, runbooks, SOPs, and troubleshooting guides.
Document incidents, solutions, and lessons learned for future reference.

Shift & On-Call Coverage

Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.
Handle production incidents within defined SLAs.

Tools & Innovation (Preferred)

Familiarity with AI-powered code assistants, automated testing, and AI-driven DevSecOps tools is a plus

Requirements

What are we looking for and what does it require to be Operations Support Engineer - Teknosys?

Bachelor’s degree in Computer Science, IT, or a related field.
2–4 years of experience in application support, technical support, or system administration.
Experience supporting production environments and handling live incidents.
Familiarity with AI-powered code assistants, automated testing, and AI-driven DevSecOps tools is a plus
Operating Systems: Linux, Windows Server
Monitoring Tools: Nagios, Zabbix, Datadog, or similar
Basic Networking concepts (TCP/IP, DNS, Firewalls)
Cloud Platforms (AWS, Azure, or Google Cloud) – basic knowledge preferred
Understanding of incident management, SLAs, and ITIL practices
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management
Ability to prioritize and manage multiple incidents simultaneously
Team-oriented mindset with cross-functional collaboration
Proactive, ownership-driven attitude
Flexibility to work shifts and support 24/7 operations

Benefits

Why Join Teknosys?

At Teknosys, you will be at the forefront of Pakistan’s digital transformation journey, shaping solutions across AI, Data, IT, and Managed Services. You’ll work alongside some of the brightest minds in the industry, partner with global hyperscalers & leaders, and close deals that define the future of digital in the region.

Joining us means being part of a fast-scaling, innovation-led business where your impact will directly fuel growth, customer success, and leadership.

Operations Support Engineer - Teknosys

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