Senior Business Expert – Traceability

Job Description

ABOUT THE ROLE

This is a senior Business Expert role focused on material traceability within H&M Group’s supply chain technology landscape. The role supports a product area that brings together business, data, engineering and external traceability platforms to help H&M strengthen compliance, material integrity, customer-facing claims and sourcing insight.

The person in this role will work across a complex and evolving traceability ecosystem, where different materials and supply chains rely on different internal and external tools. A key part of the role is to understand business needs, connect them to practical traceability solutions, and help ensure that data from multiple platforms can support a clearer and more reliable view of material origin, chain of custody and risk.

WHAT YOU’LL DO

You will turn business requirements into traceability capabilities that can be designed, tested, deployed and continuously improved. This includes working with regulatory, sourcing, sustainability and product priorities while keeping solutions practical for the teams, suppliers and partners who use them.

You will take ownership across the full lifecycle of traceability initiatives, from discovery and requirement gathering through design, implementation, adoption and run. You will help host requirement and user-story discussions, align stakeholders, and translate complex supply chain needs into clear features for product and engineering teams.

You will work with traceability data, supplier interactions, chain-of-custody processes and verification requirements across several material categories, recognizing that cotton, leather, wood, man-made cellulosic, certified materials and other supply chains may each require different approaches.

You will also contribute to external industry engagement where H&M Group participates in discussions on traceability standards, tools and practices. This means being confident enough to represent our perspective in senior forums and to help external partners deliver against shared outcomes.

• Lead and support end-to-end traceability initiatives across apparel materials, all supply chain tiers and finished products
• Map material flows, supplier networks, processing steps and chain-of-custody requirements across complex supply chains
• Drive traceability projects through discovery, design, implementation, adoption and continuous improvement
• Strengthen traceability data quality, supplier documentation, verification controls and audit readiness
• Identify traceability risks, gaps and opportunities across tools, processes, data and partner networks, and drive corrective actions
• Identify, ideate and drive innovation initiatives (such as physical tracers and Ai capabilities)
• Provide clear updates, insights and recommendations to internal stakeholders and leadership

WHO YOU’LL WORK WITH

You will be part of the material traceability product area, working closely with product, engineering, data analyst, sustainability data and compliance colleagues. The role partners with another senior business expert in the team and collaborates with engineers and analysts to connect business priorities with product delivery.

Externally, you will work with traceability platform providers, industry bodies, suppliers and other partners across the production supply chain. These relationships are central to the role, as many traceability tools and processes are used outside H&M by suppliers and upstream partners.

The team works across locations and time zones, with a strong center of gravity in Bangalore as well as collaboration with colleagues in Stockholm and other markets. Success in this role requires clear communication, proactive alignment and the ability to build trust across both internal and external networks.

WHO YOU ARE

We are looking for people with…

• Minimum 6 years of direct experience in supply chain traceability, product traceability, material traceability or supply chain transparency, ideally within apparel, fashion, textile or footwear
• Strong understanding of apparel supply chains, including raw material sourcing, processing, manufacturing, supplier networks and multiple supply chain tiers
• Hands-on experience working with traceability tools, supplier documentation, chain-of-custody evidence, traceability data, verification processes or audit readiness
• Experience working with external partners such as suppliers, manufacturers, mills, certification schemes, auditors, industry bodies or traceability technology providers
• Comfort working with digital tools, traceability platforms, spreadsheets, dashboards, reporting processes and data systems

And people who are…

• Independent and self-driven, with the seniority to navigate complex topics, stakeholders and priorities with limited guidance.
• Structured and delivery-focused, with strong project management discipline and the ability to manage several workstreams, risks and timelines.
• Analytical and detail-oriented, with the ability to design and assess platforms, features and data quality. Able to identify gaps, understand risks and turn complexity into practical solutions.
• Strong communicators and influencers, able to engage both technical and non-technical stakeholders internally and externally.
• Confident representing H&M Group in external forums and senior stakeholder conversations.
• Passionate about sustainability, transparency and the role traceability can play in shaping a more responsible fashion industry.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it is our people who make us who we are.

This role will be based either in Stockholm, Sweden or in Bangalore, India. Apply by submitting your CV in English as soon as possible. Due to data policies, we only accept applications through our career page. 

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter. 

Take the next step in your career together with us. The journey starts here. We are eager to meet you.