BPM Overview:

What does BPM stand for? Innovation, opportunity, community, diversity, inclusivity, flexibility, and so much more. B-P-M stands for “Because People Matter” because, at our core, our people drive everything we do and how we do it.

We are a forward-thinking, full-service accounting firm providing modern solutions to businesses worldwide. We focus on comprehensive assurance, tax, and consulting services for our clients and provide our people and our community with the resources to lead meaningful and purposeful lives.

While we are one of the largest California-based accounting firms, our flexible work locations and schedules mean we have professionals across the continent. Our teams and our clients drive us to provide quality services and ignite unique insights and ideas that contribute to our continued success. Our clients come from different backgrounds and industries, which keep our people intellectually challenged every day.

BPM India Advisory Service Private Limited - Formerly known as “Burr Pilger Mayer India Private Limited”. (BPM India) is a subsidiary of BPM LLP. Founded in 1986, BPM is one of the largest California-based accounting and consulting firms, ranking in the top 50 in the country. With 19 different office locations, BPM serves emerging and mid-cap businesses as well as high-net-worth individuals in a broad range of industries, including financial services, technology, life science, manufacturing, food, wine and craft brewing, automotive, nonprofits, real estate and construction. The Firm’s International Tax Practice is one of the largest on the West Coast and its well-recognized SEC practice serves approximately 32 public reporting companies, mostly in the technology industry.

Job Overview: Our CyberSecurity IT Advisory practice is looking to fill Support Analyst I position to support our clients’ computers and networks. Primary responsibilities will be handling support tickets, customer service, and documentation; with additional technical responsibilities added periodically. These entry-level positions are a great place to start your career in IT as we always promote internally where possible. Your work shifts will be arranged to provide coverage between 6am and 8pm Pacific time.

### You Have (Requirements):

A Diploma or bachelor’s degree.

2+ years of work experience in any field

Excellent verbal and written communication skills with a customer service ethic.

Great phone personality.

A solid understanding of the troubleshooting process.

Ability to prioritize and triage incoming requests.

A robust desire to learn new skills and grow professionally.

Humility to ask for help when you’re in over your head.

General familiarity with computers and modern operating systems

Ability to work from home (Quiet environment, reliable power, and internet)

Ability to follow directions.

### You Ideally Have (Preferred Qualifications):

Familiarity with ticketing systems

Specific knowledge of Windows and other Microsoft products

Expertise in Microsoft Office

Experience writing documentation.

Previous IT or call center experience

Strong skills in using analogies to explain technical topics to non-technical users.

Understanding of Microsoft Azure, specifically Intune

### You Will (Job Responsibilities):

Provide first-touch for new trouble tickets submitted by our clients by email or phone.

Own client communications for tickets as they pass through the ticketing system to resolution.

Troubleshoot any and all technologies our clients use, including those which you have never seen before.

Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.

Proactively learn new technologies and train other staff members them.

Support Analyst I

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