- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Onsite role: Yotsuya, Shinjuku office
Requirements
Requirements
- Native or Fluent level Traditional Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Other open roles at Side(6)
Side's real estate brokerage platform empowers top-producing agents to own their own companies without the burden of operating a brokerage.
Key team members
Paul Levine
Carmine “CJ” Napolitano
Dana Stalder
Patricia Nakache
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