Technology Support Officer

Job Description

We are seeking a motivated and technically skilled Technology Support Officer to provide high quality technical, audiovisual (AV) and IT support for recording studios and teaching facilities. The role contributes operational assistance and specialist knowledge for the development and maintenance of music technology in teaching and learning environments. Key responsibilities include recording studio, AV / IT support, coordinating equipment loans, general maintenance of equipment and musical instruments, software installation and configuration, assistance with media production and live performance support, as well as the development of infrastructure and knowledge base documentation. This is a hands-on position to provide frontline assistance to the staff and students and to facilitate high level education and research outcomes across QCGU.

About you
To be successful in this role you will need to have demonstrable and recent professional experience in the technical operation and configuration of analogue and digital audio / video production technologies. In addition, high level IT and Apple macOS / Microsoft Windows support skills are required. Advanced troubleshooting and technical problem-solving capabilities, excellent communication skills, and a keen eye for detail are essential. Your exemplary organisational, time management, adaptability, and team skills will be an asset in this dynamic and music-focused environment.

You are fluent in the operation of a variety of audio hardware devices and production software including DAWs (eg. ProTools & Ableton Live) and related processing and instrument software bundles, as well as proficient in the use of video recording equipment, editing software and live streaming technologies. You are experienced in Apple macOS support, software update packaging and deployment, leveraging relevant tools and infrastructure. You are able to work as a part of a small team and autonomously to maintain a broad base of technologies, plan and implement infrastructure updates, and undertake minor maintenance (including soldering and patchbay works) while providing priority support in a vibrant and creative educational 24-hour environment. Knowledge of audio & media production workflows & infrastructure, MIDI, Networking DANTE, RAVENNA, NDI, instrument maintenance, and basic electronics are an advantage.

What we can offer
This is a continuing, full-time position primarily based at Griffith University Brisbane City (South Bank). The successful candidate will be expected to attend campus in person as a standard requirement of the role. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full-time base salary for a HEW Level 5 is in the range $82,415 - $92,456 per annum, plus 17% superannuation. The total FTE package will be in the range $96,426 - $108,174 per annum.

Additional Information

Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the About you section above and the position description)
• Current curriculum vitae/resume including full contact details

Applicants must have unrestricted working rights.  Visa sponsorship is not available for this position.

Successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Kai Mohrholz, Senior Technology Specialist, QCGU via [email protected]

For further application and recruitment advice, please contact Theresa Burke, Talent Acquisition Partner on [email protected].

Closing date: Monday, 29 June 2026 at 11.59pm AEST. All applications must be submitted online.

Please allow at least 1 – 2 weeks from the closing date to expect an application update.