Sell To Carvana Fraud Team Lead

Sell To Carvana Fraud Team Lead, Treasury Operations

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

Ready to build your career? Join our Treasury Operations department and work in person at our Tempe headquarters!

About the team and position
The Treasury Operations STC Fraud Team Lead is a frontline leadership role dedicated to driving performance, accountability, and development. The STC Fraud Team Lead will lead a team that specializes in safeguarding Carvana’s operations against sophisticated fraud schemes specific to title, payment kiting, odometer, and VIN integrity.

This role blends team leadership with strategic problem solving. The STC Team Lead will have the opportunity to lead and develop Fraud Investigators as they review, investigate, and resolve complex cases, while lowering risk through fraud prevention.

What you’ll be doing

• Inspire, motivate, and lead the team to ensure individual and team KPIs/metrics are being met.
• Support the team through complex, extensive investigations by clearing roadblocks and providing guidance.
• Lead and develop a team of 7+ STC Fraud Investigators.
• Partnering with other teams and stakeholders to expedite fraud resolution.
• Monitor team workload distribution and ensure daily and weekly tasks are completed efficiently.
• Provide formal coaching and monthly QA reviews to support individual improvement and maintain regulatory standards.
• Identify process gaps, emerging trends, and anomalies
• Deliver weekly reports highlighting team performance, KPI metrics, and notable call-outs.

What you should know/have

• High school diploma or equivalent.
• Strong verbal communication skills, with the ability to communicate with all levels of the organization.
• The ability to recognize problems, take the initiative to solve them, and escalate issues to facilitate timely resolution.
• 1+ year Team Lead experience
• Ability to multitask and prioritize in a fast-paced environment.
• High attention to detail.
• A sense of humor - Kinda serious about this one
• A love for working with others and a strong understanding of teamwork

It would be great if you also had

• Bachelor’s degree.
• Familiarity with fraud, payments, and transactions.
• Experience specifically leading a high-volume team (1+ year preferred)
• Experience compiling, organizing, and sharing accurate information with stakeholders to support decisions.

What we’ll offer in return

• Full-Time Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.