Senior ServiceNow Developer
Posted 7 days ago
LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.
Major responsibilities include helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.
Location: Fully Remote (EST hours)
Job Type: Full-time
Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
Responsibilities:
- Work independently and as a technical team member
- Work in multiple instances and domains, supporting internal and external customers
- Utilize an Agile/Scrum methodology to manage development work
- Advise functional and admin teams on design, development and overall ServiceNow best practices
- Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
- Solution and develop requested enhancements to existing ServiceNow applications
- Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
- Facilitate and support the rollout of new application and enhancements in ServiceNow
- Analyze system performance issues and determine performance enhancements
Required Qualifications and Skills:
- 5+ years of experience as a ServiceNow Developer.
- Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
- Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
- Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
- Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
- Experience working on project teams that leverage Agile/Scrum.
- Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
- Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.
Preferred:
- ServiceNow CAD (Certified Application Developer)
Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
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LightFeather is a Veteran-Owned Small Business (VOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) that implements AI to modernize legacy federal applications. We help agencies modernize aging systems into secure, scalable platforms aligned with mission needs. Our teams design, build, and operate production AI/ML, modern data platforms, and cloud-native applications across DOJ, DHS, USCIS, IRS, DoS, and PBGC. This work spans ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization in environments up to Top Secret. Modern engineering, federal delivery discipline. Our engineers are senior, deeply technical, and experienced operating inside federal environments. They pair AI/ML, cloud, and modern development expertise with hands-on experience across federal architecture, procurement, and compliance. Our work has earned strong recognition from federal partners — a standard we hold on every engagement. We pair modern capabilities — MLOps, generative AI, multi-cloud, human-centered design — with the disciplines federal systems require: DevSecOps, infrastructure as code, RMF and ATO support, and continuous monitoring. The result is innovation that is deployable, defensible, and built to last. Our work spans behavioral forecasting and anomaly detection in taxpayer-facing systems, identity resolution and biometric verification for immigration and law enforcement, operational analytics across the Department of Justice, intelligent automation on ServiceNow and Unqork, and BI modernization from Looker to Tableau. We partner closely with government product owners and prime contractors, delivering iteratively through Agile and SAFe with the documentation, security, and audit trail federal systems require. We help federal customers turn legacy systems into modern platforms, data into decisions, and mission priorities into measurable outcomes.
Key team members
Richard Fairfield
Alex Tong
Michael Dere
Ryan King
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