Director, Patient Access & Reimbursement
Posted 7 days ago
Position Summary:
ultraimpact – Make a difference for those who need it most
The Director, Patient Access & Reimbursement Director is a field-based position that works closely with physicians, genetic counselors, nurses, pharmacists and ancillary staff, as well as patients and caregivers of patients to prevent and address barriers to patient access, as well as provide leadership to the Metabolic Franchise Patient Access Liaison (PAL) team on a national level. Reporting to the Sr. Director of Patient Services & Access, the Patient Access & Reimbursement Director collaborates with UltraCare personnel and the Ultragenyx Commercial Field Team, to ensure that the team is working in concert to have patients, physician’s offices and partners gain access to therapy and support ongoing compliance with therapy.
Work Model:
Field: Officially documented as working as a member of the Ultragenyx field team, generally interacting with third parties on behalf of Ultragenyx.
Responsibilities:
- Provide leadership and management to a National Field Team of Patient Access Liaisons (PALs).
- Establish performance and development goals for PALs and monitor their progress throughout the year
- Identify Access & Reimbursement trends and collaborate with cross functional team to address issues and in a timely manner and properly align resources (ROAR)
- Ensure all Patient Access Liaisons are capturing all relevant data correctly in Patient Relationship Management System
- Provide reporting metrics on a consistent basis in order to ensure all cases are moving along in a timely fashion
- Organize and lead weekly team meetings with PALs and weekly meetings with counterparts that lead the Patient Engagement Centers
- Monitor program processes to ensure there is efficiency and there is best in class customer experience
- Create documents such as standard operating procedures, work instructions, training decks, etc.
- Monitor all PALs reimbursement conflict resolution with their assigned accounts
- Work cross functionally with internal and external stakeholders on any future franchise products
Requirements:
- 10 years of related experience with at least 7 years of prior patient access and reimbursement experience required
- 3 - 5 years management or experience training and leading peer groups as a mentor/new hire trainer
- BA/BS in the life sciences or communications required; MBA/MHA preferred
- Ability to travel 60 – 80%
- Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
- Ability to problem solve complex reimbursement scenarios and recommend solutions
- Highly motivated, shows initiative, is proactive and able to work within a team
- Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
- Ability to handle sensitive information
#LI-AL1 #LI-Remote
The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at [email protected].
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Leading with purpose. Every day. “Ultragenyx was founded to advance innovative medicines for rare and ultrarare diseases that have never been treated before. We are delivering transformative therapies across multiple indications, and we have one of the most robust and diverse clinical pipelines in rare disease. Our focus is on doing the right things for patients both during development and commercialization to deliver on the promise of these therapies in a way that's meaningful for rare disease communities.” Emil D. Kakkis, M.D., Ph.D. Chief Executive Officer and President We have an inclusive culture of value and respect. Ultragenyx brings novel products to those living with rare and ultrarare diseases with a focus on debilitating genetic diseases. Founded in 2010, we have rapidly built a diverse portfolio of approved therapies and products aimed at diseases with a high unmet medical need for which many have no approved therapies. It takes courage, care, talent, and dedication to make a meaningful impact for those living with rare diseases, their families and the rare disease community. We put our people first, so they can take care of the rare disease community. We purposefully cultivate and nurture a dynamic, supportive work environment where we encourage every team member to share their new ideas and help us unlock more possibilities. Our team is made up of exceptional and diverse people with a strong passion and commitment to helping those living with rare diseases. By embracing generosity, curiosity, inclusion, and humility we are constantly learning together—fostering an environment that supports profound growth and fulfillment. If you want to have a meaningful impact, do the best work of your career while having fun and growing professionally and personally, come join our team! Visit our community guidelines at: https://ultragenyx.co/community
Key team members
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