Desktop Support Engineer

Job Description

This is a full-time, office-based role responsible for providing onsite support and management of Microsoft Teams Rooms and Audio-Visual (AV) technologies across the site. The successful candidate will be responsible for maintaining, supporting, and proactively managing AV meeting room technology across the site, ensuring a high-quality user experience for employees and senior stakeholders.

This role combines hands-on technical support, proactive monitoring, incident management, and stakeholder engagement, with a focus on maintaining the operational health of approximately 50 AV-enabled meeting spaces.

Key Responsibilities

• Provide 1st line break/fix support for Microsoft Teams Rooms and AV technologies.
• Perform scheduled AV room health checks:
  • Daily – Executive and Board Rooms
  • Weekly – High-usage meeting rooms
  • Monthly – Comprehensive room audits
• Monitor room health via the Microsoft Teams Admin Portal and proactively log tickets for identified issues.
• Act as the AV escalation point for incidents and service requests.
• Support AV upgrades and enhancement projects.
• Provide VIP support to senior stakeholders, including Directors and VPs.
• Work closely with 1st and 2nd Line Support teams on incident management.

Qualifications

Required Skills & Experience

• Proven experience supporting Microsoft Teams Rooms.
• Strong AV troubleshooting and break/fix support skills.
• Experience with AV meeting room technologies and monitoring tools.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and manage multiple priorities.

Preferred Certifications

• Microsoft Teams Rooms Certification
• Microsoft 365 Fundamentals (MS-900)
• ITIL Foundation
• Relevant AV vendor certifications

Additional Information

Netcompany Academy

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen. 

As you progress through the content, you’ll naturally take on more responsibility and network with your peers.

Benefits include

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at [email protected].

#LI-RS1