Embedded Security Technology Engineer (GSOC)

Job Description

Key Responsibilities

Customer Support & Service Delivery
• Deliver exceptional client support through ticketing systems and service requests.
• Troubleshoot and resolve advanced technical issues remotely and onsite.
• Communicate clearly with stakeholders regarding issue resolution and service updates.

Technical Operations
• Support enterprise environments including servers, desktops, display systems, control platforms, and related infrastructure.
• Track and manage support activity through ticketing and documentation platforms.
• Maintain service records and ensure adherence to response expectations.

Preventative Maintenance & System Administration

• Perform recurring system maintenance activities including:

• Operating system and firmware updates
• Display and visualization environment support
• Operator workstation administration
• Equipment organization and hardware upkeep
• Documentation updates and maintenance
  • Execute recurring operational procedures and support continuous improvement initiatives.

Project Support & Deployment
• Assist with implementation and deployment activities across enterprise environments.
• Support installation and configuration of:

• Security operations environments
• Visualization and collaboration spaces
• Networking and infrastructure components
• Audio visual technologies
  • Review technical documentation and validate project deliverables.
  • Interpret construction and design documentation where applicable.
  • Coordinate with internal teams and external partners to support project success.

Communication & Risk Management
• Provide regular status updates on support requests and projects.
• Escalate and resolve complex technical issues.
• Participate in root cause analysis and process improvement efforts.
• Maintain accurate reporting and administrative documentation.

Team Collaboration
• Participate in an on-call support rotation.
• Partner cross-functionally to support business objectives.
• Contribute ideas that improve systems, workflows, and customer outcomes.

Professional Development
• Maintain awareness of emerging technologies and pursue ongoing technical development.

Qualifications

Required Experience
• 5+ years supporting enterprise security, operations, IT infrastructure, or similar technical environments.
• Experience supporting client-facing technical environments.
• Ability to adapt and learn new technologies quickly.
• Willingness to support occasional after-hours work and travel.

Preferred Experience
• Enterprise video management systems (Milestone XProtect)
• Access control platforms
• Security operations or command center environments
• Audio visual technologies
• Visualization environments and display technologies
• Ticketing and service management platforms
• Managed services or technical support environments

Preferred Skills
• Strong communication and customer engagement skills
• High ownership mentality
• Strong troubleshooting and analytical skills
• Detail-oriented execution
• Ability to work independently and collaboratively

Preferred Certifications
Industry certifications related to security, networking, AV, infrastructure, or enterprise systems are a plus.

Additional Information

Competitive compensation, benefits package, retirement offerings, and additional employee programs.