Customer Experience Representative (CSR)
Location: Jackson, MI
Company: Jackson Comfort Services
Be the Voice That Makes Someone's Day Better
Ever called a company when something in your home wasn't working?
Maybe the AC stopped cooling during a heatwave. Maybe the furnace quit on the coldest day of the year. Maybe there was water where there definitely shouldn't be.
That's where you come in.
At Jackson Comfort Services, our Customer Experience Representatives are the first voice our customers hear and often the person they remember most. We're looking for someone who genuinely enjoys helping people, solving problems, and creating great experiences.
If you're positive, organized, love talking to people, and thrive in a fast-paced environment, we want to meet you.
Why You'll Love Working Here
At Jackson Comfort, we believe in five simple things:
⭐ Be Likeable
⭐ Be Ethical
⭐ Be Responsible
⭐ Be Knowledgeable
⭐ Be Reliable
If that sounds like you, you'll fit right in.
What You'll Do
- Answer incoming customer calls, texts, and chats
- Schedule service appointments and create customer records
- Help customers understand next steps and what to expect
- Ask great questions to identify customer needs
- Coordinate with dispatch and field teams
- Keep accurate notes and documentation in our CRM
- Provide calm, professional support during busy or stressful situations
- Deliver an exceptional customer experience every single day
You're Going to Crush This Role If You:
- Love helping people
- Have a friendly, confident phone presence
- Can stay organized even when things get busy
- Enjoy solving problems and finding solutions
- Are comfortable learning new technology
- Can multitask without losing attention to detail
- Show up ready to work and support your team
- Take pride in creating positive customer experiences
Bonus Points If You Have
- Customer service experience
- Call center experience
- Scheduling or dispatching experience
- ServiceTitan experience
- HVAC, plumbing, electrical, or home services experience
(Don't worry if you don't have all of these—we can teach the right person.)
What We Offer
- Competitive pay - $17 an hour
- Medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- Ongoing training and development
- Opportunities for advancement
- Supportive team environment
- Year-round stability
The Bottom Line
We're not just looking for someone to answer phones.
We're looking for someone who can turn a frustrated customer into a loyal customer, help teammates succeed, and make every interaction a little easier, friendlier, and better.
If that sounds like you, apply today and join the team at Jackson Comfort Services.
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.