Director of Case Management (Settlements & Negotiations)

Job Description

The Director of Settlements is a high-impact leadership role responsible for driving firm-wide settlement strategy, negotiated settlements, and operational excellence within the personal injury practice.

This role oversees a team of senior case managers focused on claims negotiation, insurance negotiations, and adjuster negotiations, ensuring the successful execution of settlement strategies that maximize outcomes. The Director is accountable for achieving aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven settlements function.

This position is fully on-site in Miami Lakes and is ideal for a leader who thrives in a fast-paced, performance-driven environment focused on accountability and measurable results.

Key Responsibilities

• Lead, manage, and develop a high-performing team responsible for settlements and negotiations
• Drive monthly settlement performance, ensuring achievement of KPIs tied to settlement offers, counteroffers, and closing ratios
• Oversee complex negotiated settlements, including insurance negotiations and adjuster negotiations
• Establish and refine strategy around claims negotiation, settlement authority, and case valuation
• Review and guide team execution of settlement offers, counteroffers, and negotiation tactics
• Ensure accuracy and execution of all settlement agreements and supporting documentation
• Monitor pipeline activity, including case progression, negotiation stages, and resolution timelines
• Conduct leadership coaching, performance management, and team development initiatives
• Hold team accountable to productivity, quality, and client service standards throughout the settlement lifecycle
• Handle escalated and high-value claims negotiation scenarios
• Analyze performance data to identify trends in settlement outcomes, negotiation success rates, and cycle times
• Implement quality control standards through audits of negotiation strategy and settlement documentation
• Identify operational gaps and drive improvements to settlement workflows and efficiencies
• Build internal capability and strengthen negotiation expertise across the department
• Partner with leadership on hiring, onboarding, and developing top talent
• Ensure compliance with firm policies, legal standards, and best practices in settlements and claims handling

Work Environment

• Full-time, on-site position in Miami Lakes, FL
• Fast-paced, high-performance environment with defined settlement and negotiation targets
• Collaborative culture focused on accountability, continuous improvement, and client outcomes
• Ability to manage multiple priorities and adapt to evolving business needs
• Occasional weekend availability as needed

Qualifications

Qualifications and Skills

• Minimum 3+ years of leadership experience in a performance-driven environment (increased to reflect director level)
• Minimum 3+ years of experience in personal injury law, with a focus on settlements and negotiations
• Proven success in claims negotiation, insurance negotiations, and negotiated settlements
• Demonstrated experience managing settlement authority, settlement offers, and counteroffers
• Strong expertise in drafting, reviewing, and finalizing settlement agreements
• Proven track record of meeting or exceeding settlement performance targets
• Strong leadership, coaching, and team development capabilities
• Excellent communication and advanced negotiation skills
• Data-driven with the ability to analyze metrics and improve outcomes
• Experience with case management systems (Litify preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Highly organized with strong prioritization skills
• Bilingual (English/Spanish) preferred but not required

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense. 
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.