Customer Quality Engineer

Job Description

The Customer Quality Engineer (internally called Material Quality Consultant), primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem:

• Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.

• Follows standard work processes to discern whether or not the issue results from Avery Dennison’s processes or is an issue at the Customer or Supplier level.

• Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.

• Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.

• Interacts as needed with Sales, Technical Team, Analytical Lab, R&D, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.

Qualifications

• Bachelor’s Degree in engineering or related field required.

• Ability to lead problem solving process is required.

• 2+ years of work experience in Quality or Engineering for a manufacturer (Internships and Co-ops included)

• Ability to handle multiple tasks - the role requires that you will be working on multiple claims at the same time.

• Strong customer service skills - written, verbal and telephone communication skills.

Additional Information

The salary range for this position is $72000 - $107,500/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws. 

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.