Working Student – Customer Service & Support

Job Description

As a Working Student – Customer Service & Support at Snke, you will support the implementation and continuous improvement of our service management landscape. You will work closely with Customer Service, Technical Support and Quality teams to help design, implement, document, and validate processes within Atlassian tools such as Jira Service Management and Assets. 

• Support the implementation and configuration of Atlassian solutions (e.g., Jira Service Management, Assets)
• Maintain and improve data quality within service management systems
• Assist in modeling, documenting, and optimizing Customer Service & Support processes
• Support process validation activities and ensure alignment between documented and implemented workflows
• Participate in user testing activities and collect feedback from stakeholders
• Collaborate with cross-functional teams to identify improvement and automation opportunities
• Contribute to ongoing digitalization initiatives
• Support continuous improvement efforts within Customer Service & Support

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Business Informatics, Information Systems, Industrial Engineering, Computer Science, Medical Engineering, Healthcare Management, or a related field
• Strong analytical and structured way of working
• Interest in process management, digital tools, and service operations
• High attention to detail and data quality
• Excellent communication skills and a collaborative mindset
• First experience with Atlassian tools (Jira, Jira Service Management, Confluence, Assets) is a plus
• Knowledge of process modeling methodologies (e.g., BPMN, flowcharts) is an advantage
• Initial experience in Customer Service, Technical Support, or Operations is beneficial
• Interest in MedTech, healthcare, or regulated industries is a plus
• Basic understanding of data management and workflow-based systems
• Experience with low-code/no-code automation tools is an advantage

Additional Information

• A supportive, international team connected by shared values and a culture of trust
• Meaningful responsibilities with a lasting impact on global healthtech, improving        medical decisions and patient outcomes
• Flexible working hours and a hybrid work model within Germany
• Parking garage and secure underground bike storage
• Subsidized company restaurant and in-house café
• Regular after-work, team, and company events
• Centrally located, modern workspace with a 212 m² rooftop terrace

Ready to apply? We look forward to receiving your online application including your first available start date.

Contact person: Selina Feldengut